Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Coordinator 1 jobs in Audubon, PA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Coordinator 1

Qualtek Services • Audubon, PA

Posted 26 days ago

Job Snapshot

Computer Software, Hospitality
Customer Service

Job Description

Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.

Primary Responsibilities:

  • Input, review, and evaluate all trouble and maintenance tickets
  • Review all accounts to verify each has been closed out correctly
  • Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
  • Provide real time customer contact when inquiries are received
  • Field incoming inquiries from the local office and respond in a timely manner
  • Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
  • Help drive resolution of difficult customer situations
  • Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
  • Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
  • Ensure appointments times are met and real-time updates are provided
  • Other duties as assigned



  • High school diploma or general education degree (GED)


  • (3) to (6) months experience working in an inbound/outbound call center environment

Technical Skills:

  • Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
  • Heavy data base entry and word processing skills
  • Ability to utilize internal order processing system and workforce management system

Soft Skills:

  • Ability to multi-task and work in a fast paced environment
  • Excellent data entry and scheduling skills
  • Must possess strong verbal and written communication skills
  • Highly organized and detail orientated
  • Skill in prioritizing, monitoring, and reviewing work assignments

Physical Requirements:

  • Must be able to pass pre-employment screening that includes background and drug testing
  • Ability to operate on a (7) day per week schedule; weekend shifts may be required and shifts may vary from week to week
  • Sitting at a desk for 8-10 hours a day
  • Working on a computer for 8-10 hours a day
Job ID: 4372/4486
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.