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Desktop Support Technician job in Centennial at eXcell

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Desktop Support Technician at eXcell

Desktop Support Technician

eXcell Centennial, CO Contractor
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Find out why [ Link removed ] - Click here to apply to Desktop Support Technician is the employer of choice for contractors! Join [ Link removed ] - Click here to apply to Desktop Support Technician and enjoy our generous employee benefits!
We are seeking an experienced Systems Administrator to provide and support the on-prem infrastructure, data center, and desktop support equipment.

Duration is 1 year with the likelihood of extension.

Travel to multiple locations within a 60-mile radius, mileage reimbursement provided. The travel is occasional, most locations are within 15-20 miles the furthest is in Boulder and that may be once a month if that.

Standard day shift Monday through Friday. However, must be available for occasional on-call support for evenings and weekends

This is a high energy fast-paced environment. You need to be able to work independently as well as being a team player. You will not be bored!
Essential Responsibilities:
  • Install, configure, and troubleshoot various Linux desktop and server related issues
  • Support in implementing, deploying, and maintaining Linux and Windows operating systems in traditional and virtualized environments across various hardware solutions.
  • Firm understanding of MAC, IOS, and other applicable operating systems
  • Cross-train in Windows, Mac, and Linux for guidance and support to members of the team
  • Install, configure computers, monitors, and peripherals as required for new installations and end user office setup or reconfiguration
  • Provide desktop and software troubleshooting / administration with candid ability to work closely with senior members of the team helping to learn, escalate internal operations quickly
  • Provide after hours and weekend support on an as needed basis outside of general working hours
  • Maintain Service Level Agreements (SLA) on tickets assigned helping department meet goals
  • Create incident tickets, update incident tickets and close incident tickets using ServiceNow
  • Research and resolve difficult and complex problems escalated from the service desk Tier 1 technicians
  • Troubleshoot problems with end points, including hardware and software applications, peripheral equipment, smartphones, tablets, VOIP phones, printers, copiers, etc.
  • Support collaboration, and productivity tools like 0365, MS Teams, etc.
  • Experience supporting virtual desktop environments (VMware Horizon, Wyse) Virtualization & Cloud platforms (I.e. VMWare, AWS, Microsoft Azure)
  • Process incoming tickets with an immediate response focused on quality and speed
  • Provide effective resolutions, instructions, and information to the end-users
  • Communicate effectively with team members
  • Improve customer service, perception, and satisfaction

Required Skills and Qualifications:
  • Thorough understanding of Microsoft Windows operating systems with expert knowledge of Win10
  • Fluent proficiency with various Linux distros including CentOS, RHEL (Red Hat), and Ubuntu
  • 2+ years of experience of progressive desktop technical experience in an information technology department
  • Requires a comprehensive and broad understanding of current enterprise workstation, relevant operating systems and associated peripheral equipment
  • Strong working knowledge of web browsers and other popular windows-based applications
  • Strong logic and trouble-shooting skills
  • Excellent written and verbal skills, with proven ability to think outside the box
  • Must be customer focused and demonstrate the ability: to resolve moderately complex technical situations; communicate and interface effectively with all levels of personnel; explain moderately complex technical information; and establish priorities.
  • Ability to adapt, be flexible, and manage change effectively and transparently
  • Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities, and request
  • Exceptional interpersonal, written, and verbal communication skills with ability to explain difficult technical material clearly to varying levels of proficiency
  • Must have a valid California class C driver's license and able to work extended hours as required
  • Requires an Associate Degree or equivalent with emphases in information technology or computer science; may substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education
Preferred Qualifications:  
  • Bachelor's degree in information technology or related fields and 2 or more years with progressively complex experience in technical support
  • Technical certifications in information technology or closely related hardware, software, or project management fields.
  • Active Microsoft or Linux+ Certification
  • Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery and network technologies necessary to build and deliver device and desktop computing services; including Windows, Mac OS, Android, iOS, Active Directory, GPO, MTD, SCCM, Citrix, policy and configuration management, DHCP, TCP/IP, VPN, and cloud computing services
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **[ Link removed ] - Click here to apply to Desktop Support Technician™ Supports Equal Employment Opportunity** [ Link removed ] - Click here to apply to Desktop Support Technician™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit [ Link removed ] - Click here to apply to Desktop Support Technician.

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