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Group Rooms Coordinator job in Lake Arrowhead at Benchmark Hospitality

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Group Rooms Coordinator at Benchmark Hospitality

Group Rooms Coordinator

Benchmark Hospitality Lake Arrowhead, CA Full Time

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The Groups Rooms Coordinator is to act as a mediator between the Front Office, Sales and Conference Planning in regards to all group bookings and conventions. Represent the Reservations Department when dealing with the client for rooming lists, retrieve reports and hotel inquiries.

What you will have an opportunity to do:



BASIC FUNCTION: The Groups Rooms Coordinator is to act as a mediator between the Front Office, Sales and Conference Planning in regards to all group bookings and conventions. Represent the Reservations Department when dealing with the client for rooming lists, retrieve reports and hotel inquiries.



QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High School Graduate or Equivalent. One-Year Reservations Experience. Knowledge of Basic Computer Programs. Minimum Typing Skills of 50 words per minute. Front Desk and/or Group & Conference Experience Preferred.



ESSENTIAL FUNCTIONS:

Must have 100% accuracy data entry into Fidelio. Review all group booking reports (Delphi) from Sales. Match Delphi and Fidelio twice a week and confirm booking numbers are correct. Block groups (tentative and definite) in Fidelio system. Attend Group Rooms meeting and present status reports on blocks, pick-up, cancellations, billing and package codes. Interact daily with Conference Planning Managers, keeping up-to-date on changes, VIP’s amenities and billings. Enter correct package codes and billing to all future groups and always audits them before turning over to Reservation Manager and then to Front Desk Manager. Run all pertinent reports for groups: Detailed Guest List, Detailed Reservation List, Rooming Lists, etc.



MARGINAL FUNCTIONS:

Attend all Pre-Conference and Conference Review Meetings as needed. Work in detail with outside Meeting Planners when necessary.



ENVIRONMENT:



Indoor office setting with a desk, file cabinets, computers, and telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.



What are we looking for?

 

Recommended Skills

  • Booking (Sales)
  • Reservations
  • Typing
  • Data Entry
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Job ID: PGMCCM-4780_R0034644

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