Digital User Experience Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
CACIs Business Systems Operating Group is searching for a User Experience Customer Focus Lead who will be responsible for coordinating User Experience activities on a program supporting a Federal Government customer. The Lead will be the liaison between customer relationship management teams at operating centers and the enterprise level user management and requirements teams. Works with the Chief Customer Focus Lead to develop user experience plans, designs to improve user capabilities, capabilities to continuously monitor and evolve methods to improve the user experience.
What Youll Get to Do:
The selected candidate will:
Establish user experience coordination processes and protocols with center customer relationship management teams and the enterprise requirements team
Conduct/participate in focus groups, surveys, interviews to establish baselines and measure improvement
Coordinate user experience measurement results with program and customer leadership
Youll bring these qualifications:
Bachelors Degree from an accredited institution.
7+ years leading solution delivery for US Government customers.
Prior experience leading user management activities for a portfolio of solutions used by a geographically dispersed user base
SAFe certification or willingness to obtain upon hire
Active Secret clearance with ability to obtain higher level clearance if needed
The ideal candidate will also have:
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities.
Pay Range: The proposed salary range for this position is $79,000-$161,900. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and, life insurance, retirement and savings.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
- Agile Methodology
- Business Systems
- Customer Relationship Management
- Focus Group
- Measurement And Metrology