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NOC Engineer

AIC (part of ACS Group) Austin, TX Full-Time
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Job Description

We are looking for highly motivated System Administrator/DevOps engineers to design, develop and implement a global, dynamic, state-of-the-art Service Reliability Operations Center (SROC) to provide extraordinary levels of support for our Cloud products and services. As a key member of the SROC team, you will partner with other key members of our organization including Site Reliability Engineering, Security Operations Center, DevOps teams, and other datacenter operations partners to help make our services capable of providing near 100% availability. On the rare occasion that an incident occurs, you will be our front line to decrease the frequency and duration of any issue. Working in partnership with the development community the SROC team will develop where monitors, alarms and alerts should be placed to help make the service more reliable and improve our customer experience. Additionally, you will be very involved in selecting the technologies that we will use in the SROC to help monitor, run and measure the effectiveness of the environment.

What you will be doing: * The team will provide their services 24/7 with a follow-the-sun environment which will span continents. * The heart of the SROC service will be monitoring and running a growing production compute and storage environment. * Every SROC team member will utilize alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and execute predictive support or diagnostic routines. * You will utilize systems administration tasks, network administration tasks, security incident monitoring to drive your actions. * SROC Team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed. * You will help discover incidents and issues, including initiating the incident management procedure. * You will bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service. * Your interpersonal skills will help keep the team engaged through resolution and ensure our client's believe we value their time and effort. * You may perform other tasks that will help us provide extraordinary service levels for our customers.

What we need to see:

* Minimum of 3 year's experience administering open system servers in a Production environment.

* At least 2 year's experience working in demanding Internet, Cloud, or Telecommunications environments in a Systems Administration, DevOps, SRE, or NOC role.

* Expertise using monitoring tools and problem ticketing systems.

* Strong problem-solving, analytical, and troubleshooting abilities.

* Strong server administration experience. Shell scripting, automation, DNS, DHCP, storage concepts, basic networking, IP Tables, etc. RHCE or equivalent level of knowledge.

* Experience scripting in Python preferred, but not required.

* Experience running virtual machines under open source or commercial hypervisors.

* Experience operating services running on public or private clouds.

* Knowledge and understanding of application containers and container orchestration systems. * Basic understanding of Git.

* Experience analyzing system and network performance using monitoring alerts, data, and graphs.

* Demonstrate ability to master and maintain complicated environments.

we offer highly competitive salaries and a comprehensive benefits package. We have some of the most forward-thinking and talented people in the world working for us and, due to unprecedented growth, our world class engineering teams are growing fast. If you're a creative and autonomous engineer with real passion for technology, we want to hear from you.


Skills required

Network Engineering
Network Routing
Network Switches
Active Directory
Desktop Support
Network Planning And Design
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Job ID: 164023


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AIC is a leading talent solutions firm that provides highly-skilled Information Technology (IT), Engineering, and Finance professionals to clients nationwide. With an unwavering commitment to excellence, integrity, and innovation, AIC draws from 50 years of experience in the consulting services industry to provide unparalleled business and technical expertise to middle market and Fortune1000 companies. Founded in 1966, AIC is part of the ACS Group.

Our services are designed to meet clients' changing needs and our approach is flexible and collaborative. We take the time to understand your business and the unique needs of your environment, and then apply our technical knowledge and industry perspective to deliver a custom solution. Whether that means supplying you with an individual, several members of a joint project team or a completely outsourced solution, AIC has the expertise and the resources to deliver.

Our experience, passion and client-centric approach have resulted in a long track record of success. For more than 45 years, AIC has provided the added technical capacity and expertise required to help businesses drive value, control costs and deliver on the promise of a more efficient and productive enterprise.

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