A Manager on Duty with Brand_Name is responsible for overseeing hotel operations in the absence of the General Manager in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
As Manager on Duty, you would be responsible overseeing hotel operations in the absence of the General Manager in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement * Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns * Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events * Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.) * Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns * Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly * Complete and review reports * Ensure compliance with Hilton standards What are we looking for? Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H Hospitality - We're passionate about delivering exceptional guest experiences. I Integrity - We do the right thing, all the time. L Leadership - We're leaders in our industry and in our communities. T Teamwork - We're team players in everything we do. O Ownership - We're the owners of our actions and decisions. N Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes in our Team Members: Customer Focus Living the Values Leadership Collaboration Judgment Results Focus What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.