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Part-Time Call Center Representative - Northeast Philadelphia

American Heritage Credit Union Philadelphia Part-Time
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AMHFCU, a $2.5 billion credit union has immediate openings available in our Contact Center in Northeast Philadelphia!

This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.

Starting compensation from $15.37 to $17.37 per hour based on experience with potential for incentives!

There is also a $2.00 per hour increase for all time worked in the Contact Center after 5PM.

Responsibilities Include:

  • Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
  • Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.

Requirements Include:

  • Must have prior Contact Center/Phone/Customer Service Experience
  • Must be available for 2:00 p.m. to 8:00 p.m. shift and every Saturday from 9:00 a.m. to 3:00 p.m.
  • We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
  • To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

*** Come experience why American Heritage Federal Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!! ***

WE OFFER YOU THE RIGHT FINANCIAL SOLUTIONS..BECAUSE YOU ARE FAMILY.

 

Recommended skills

Customer Service
Assist Individual
Telephone Skills
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Utilize Questioning Skill
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Job ID: 334853

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American Heritage Credit Union is a $2.4 billion, member-owned financial cooperative serving more than 800 Workplace Partners and more than 185,000 members. The Credit Union operates over 35 locations across Philadelphia, Bucks, Montgomery, Delaware, and Camden Counties. Founded in 1948, American Heritage Credit Union is one of the 107 largest credit unions in the United States.

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