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HR Benefits Representative

Acro Service Corp Moline Full-Time
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HR Benefits Representative, Moline, IL

Performs various HR supporting tasks, i.e., maintaining employee records, tracking/extracting data, scheduling, etc., and recording it in various HR systems.

Uses HR tools to view and extract data used to respond to requests for information.

Maintains confidential data and knows when and to whom it can be released.

Serves as point of contact for active and separated employees, suppliers and/or HR Operations on HR processes.

Resolves and responds to general and routine customer inquiries; escalates non-routine and complex questions to Specialist or Supervisor.

Creates and maintains job aids for functional areas of processing.

May interact with customers outside of the work area for various issues.

Serves as point of contact for active employees, external customers, and/or HR Operations on HR processes and inquiries.

Performs various HR supporting tasks, i.e., maintaining employee records, tracking/extracting data, scheduling, etc., and recording it in various HR systems. Uses HR tools to view and extract data used to respond to requests for information. Maintains confidential data and knows when and to whom it can be released.

Researches, resolves and responds to customer inquiries; escalates complex questions to

Participates in projects that provide support to HR benefits and processes.

Develops and maintains process documentation for one or more areas of expertise.

Documents all information, follow through and maintains a case file relating to specialty area. May interact with customers outside of the work area for various issues.

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Has a good understanding of the principles and can independently use the knowledge.

Ability to use various department specific computer programs.

Has a good understanding of the principles and can independently use the knowledge.

High level of attention to detail and accuracy. - Yes

Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.

Has a good understanding of the principles and can independently use the knowledge.

Degree in a Business/Management discipline or equivalent experience. University Degree (4 years or equivalent)

Degree in a Human Resources discipline or equivalent experience. University Degree (4 years or equivalent)

Administrative experience such as scheduling, planning, utilizing office equipment and other such clerical activities.

Experience working in customer service or related customer-oriented environment.

Work experience in a team environment.

The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.

 

Recommended skills

Clerical Works
Administration
Attention To Detail
Customer Service
Scheduling
Verbal Communication

Location

Salary Estimator

Based on Job Title, Location and Skills
$50K
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Job ID: 20378

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