Worker Time Type
This position ensures that Reddy Ice field service equipment is well-maintained and functioning properly.
DUTIES AND RESPONSIBILITIES:
1. Conducts repairs, service, installations, removals, and preventive maintenance on Ice Factory Systems, Ice Link, Shelf X, and company boxes. Works at customer locations and within refurbishment centers.
2. Service any water leak work orders first as these are considered high priority.
3. Performs machine audits as assigned, inspects machinery for proper working condition, system cleanliness, and exterior aesthetics.
4. Tests machines as assigned to confirm compliance with all federal, state, and local water/ice quality regulations.
5. Cleans machine exteriors and performs complete sanitization of machines at on-site locations as assigned.
6. Regularly attends company sponsored FEST training as required.
7. Ensures that tools and equipment are in good working order. Maintains spare parts inventory on truck and communicates need for additional supplies. Assists Supervisor in management of parts and supply inventory levels.
8. Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
9. Communicates opportunities for SOP improvement to the FESM Manager. Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via Skype, conference calls, and through other technology.
10. Displays a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
11. Able to work in a team environment and assist co-workers or managers with other duties as required.
12. Adhering to the Code of Business Ethics and individual store policy and procedure is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
ESSENTIAL MENTAL FUNCTIONS AND SKILLS
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to work in a constant state of alertness and safe manner
- Ability to work in an unfatigued state
- Ability to accurately gauge lengths of time and distance
- Ability to quickly store and recall instructions in one’s short term memory
- Ability to concentrate and perform tasks involving high levels of cognitive function and judgment
- Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms
- Demonstrate a caring, committed and concerned attitude about safety
- Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli
- Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions
- Ability to take prompt and appropriate response to operating conditions
EDUCATION AND EXPERIENCE:
- Minimum of 3 years repair experience in maintenance, electrical, plumbing, or refrigeration trade. Preferred ice business experience or related food production industry.
- Must have valid driver’s license (operator’s/Class C) and good driving record – will be required to use company vehicle at times. Assist in maintaining company vehicle to the scheduled maintenance requirements.
- Desire and willingness to learn additional trade skills as directed by company.
- Maintain internal company testing requirements above 80% level for all company training courses.
- High School diploma, Trade School Certificate in refrigeration, or equivalent experience required.
- Level 1 EPA in refrigeration required. This position is expected to attain a Universal EPA in refrigeration within 1 year of hire.
- Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Minimal travel with potential for overnight. Weekend and night work is a requirement of the position; overtime may be required. May perform work in retail stores; driving between retail stores and plant location. A valid drivers license and acceptable MVR is required. Must be able to lift 60lbs. plus utilize installation lift equipment. Ability to climb ladders and work with light duty tools. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is required.
Field Service Management
Inventory Control Systems