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Operations Manager

JLL Monee Full-Time
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Take your career to the next level by joining a high-energy team of problem solvers and innovators. JLL is partnering with one of the world’s largest online fulfillment network to ensure that buildings under our oversight operate at peak performance. We provide facility management, automation, and maintenance services in distribution centers across the U.S and Canada. Our teams of JLL technicians, facilities managers, and administrators work together to keep fulfillment center machinery running smoothly while upholding a safe environment where all employees can thrive.  As we continue to grow, our JLL facilities teams need capable people ready to keep buildings and equipment in safe working order. We have over 1,000 technicians and are planning to add 500 more skilled workers this year. If you're looking for a career that will provide a fast-paced work environment, ability to grow your career and the chance to learn from the best in the industry, then we’re looking for people like you!

Operations Manager


SUMMARY: Join a rapidly growing team at JLL by helping us grow our client’s US portfolio. This ground floor expansion provides an opportunity for team members to apply building engineering skills in new ways. As part of a new line of business for our client, we are developing means and methods by which facilities, systems and assets are managed throughout their lifecycle.
Responsibilities
 

  • Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems.
  • Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
  • Drive performance as measured by client’s Key Performance Indicators
  • Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
  • Resolve FM issues at sites under purview, escalating when needed
  • Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
  • Develop and manage operating expense budgets for relevant sites including monthly variance reports
  • Initiate purchase order requests for goods and services for sites within responsibility
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Administer training to ensure compliance, readiness and competency of staff
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Work with Regional Manager to oversee the delivery of maintenance and repair services.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
  • Support the Regional Manager in the implementation of short and long-term projects for the client as requested.
  • Assist in the development and implementation of the annual account plan as identified by the Account Director.
     

Leadership/ employee management
 

  • Develop a strong collaborative team-based environment.
  • Ensure compliance with JLL minimum operational audit and safety standards
  • Assist in the development and management of the detailed, zero-based annual operating budgets
  • Import JLL best practices in the interest of exceeding client goals and expectations
  • Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
     

Skills/ Qualifications
 

  • Minimum eight years’ experience in Operations Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant.   
  • Experience with managing teams of 6 or more including managers, budget responsibilities, supplier management, problem solving, and client/ customer relations.  
  • Must have solid knowledge of building/ mechanical, electrical systems (MEP)
  • Experience required using CMMS systems and reporting
  • Demonstrated communication skills written and verbal including negotiation and conflict resolution
  • Must have strong computer skills, including MS Excel, Word and Office• Strong organizational skills
  • Ability to align, motivate and lead a team including creating accountability
  • Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred
  • Relevant training in MHE, Controls Systems, PIT as well as general building operations

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Skills required

Quality Assurance
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Management
Operations Management
Supply Chain Management
Lead Employee

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$83K
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Job ID: REQ18227

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About JLL

JLL (NYSE: JLL) is a professional services and investment
management firm offering specialized real estate services to clients seeking
increased value by owning, occupying and investing in real estate. A Fortune
500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0
billion, JLL has more than 280 corporate offices, operates in more than 80
countries and has a global workforce of more than 60,000. On behalf of its
clients, the firm provides management and real estate outsourcing services for
a property portfolio of 4.0 billion square feet, or 372 million square meters,
and completed $138 billion in sales, acquisitions and finance transactions in
2015. Its investment management business, LaSalle Investment Management, has $59.1
billion of real estate assets under management. JLL is the brand name, and a
registered trademark, of Jones Lang LaSalle Incorporated. For further
information, visit
www.jll.com.

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