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Application Support Specialist

Apex Systems Newton Full-Time
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Apex has an opportunity for an Application Support Specialist role in the Newton, MA area. This is a PERMANENT position and the pay rate is flexible depending on experience. Here are the details:                        

For applicants who are interested in this Application Support Specialist opportunity; please send a Word resume to Duggan Delano at Email blocked - click to apply

Position Title: Application Support Specialist

Location: Newton, MA

Duration: Permanent 

Day to Day Responsibilities: 

This position offers an opportunity to make a big impact in the challenging world of healthcare. This team is at the front line for all support for our customers through the nation. Our support team is the working embodiment of our first core value.

What you will be accountable for….

The ideal candidate is a dedicated problem solver who is highly motivated and has strong technical experience and communication skills. The candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.

  • Provide timely, helpful responses and basic troubleshooting assistance by phone and e-mail
  • Assist non-technical oriented clients with the use of our Web-based software
  • Manage multiple technical issues, identify trends and properly document information to promote swift resolution
  • Communicate effectively across teams, with specific focus on ensuring escalation notes are detailed and provide steps to reproduce
  • Contribute to projects that enhance the quality and efficiency of the customer service team
  • What you will need to be successful in this role….
  • Bachelor’s degree or equivalent
  • At least two years of technical problem solving experience
  • Experience in a help-desk or customer support role assisting external customers with issues
  • Strong communication and multi-tasking skills with a focus on strong attention to detail
  • Demonstrated ability to quickly learn new skills, products, technologies and procedures
  • History of maintaining professional attitude  and remaining calm while working to resolve difficult customer issues
  • General understanding of technology stack for SaaS infrastructure, including basic Internet routing, proxy servers, VPNs, workstations, browsers, as well as the application stack including databases, web servers and application servers is preferred

Must Haves

Need to have worked in an application support role in the past

Excellent customer service skills

Understand data flows between systems

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Analysis
Documentation
Operations
Reports
Management
Interface
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Job ID: 949241

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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