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  • 1440 Interstate Drive

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Service Coordinator


Posted 12 days ago

Job Snapshot

Sales - Marketing, Retail, Homebuilding
Customer Service, Skilled Labor - Trades, Restaurant - Food Service

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Job Description

=''>Position Description: ServiceCoordinator

Clayton Homes, a Berkshire Hathaway companyand one of the nation’s leading housing provider, is a verticallyintegrated housing company that builds, sells, finances and insures affordablehousing.

The ServiceCoordinator is a vital member of the overall company. The ServiceCoordinator reports to the Home Center General Manager. The purpose of thisposition is to assist our retail team in providing timely completionof service request whileprovidingworld class experience. To accomplish this, the ServiceCoordinator is primarily responsible for all stages of service out in the field,including but not limited to part ordering & receiving, Welcome HomeOrientation, and coordinating the service schedule.


  • Order all service parts
  • Scheduling all service work with clientand service techs
  • Following up with Service techs as wellas customers for service calls
  • Scheduling Welcome Home Orientationwith customers
  • Managing the Home Centers Net PromoterScore (NPS – Customer Service)
  • Follow-up with customers utilizingvarious contact methods
  • Actively partner with manager on allexceptions and questions
  • Protect company assets and ensure thehome center is audit compliant
  • Participate in service meetings andother company events
  • Participate as needed during marketingpromotions and events
  • Contribute to a positive teamenvironment
  • Assist other Sales Professionals asneeded
  • Assist in processing customer files toensue home center is audit compliant
  • Perform other duties as assigned ordelegated by manager;


Must Possess:

  • Strong verbal communication skills
  • Knowledge of Construction materials
  • Strong customer relations skills
  • Ability to excel and contribute to ateam environment
  • Reliable and dependable attributes
  • Strong organizational and timemanagement skills
  • Intermediate computer skills
  • Ability to learn and operate companysoftware
  • Intermediate phone skills
  • Ability to learn a generalunderstanding of the retail environment
  • Professional demeanor and appearance;
  • Ability to lift and move parts,organization of the warehouse
  • Ability to pass criminal backgroundcheck as well as post-offer drug screen;

You will find much more information aboutClayton Homes by visiting our website at:

COOKEVILLE, Tennessee, 38501
United States

Job Category: Office and
Administrative Support

Job ID: THOMAS-4021
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