Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mxt6rj7611ys6brqh3b

Retail Loan Adjuster

WSFS Bank Wilmington Full-Time
Apply on company site

WSFS Bank is currently seeking a Retail Loan Adjuster. The Retail Loan Adjuster will initiate collection attempts to achieve target delinquency goals and loss ratios while minimizing risk using all available collection techniques and tools. The incumbent will review each assigned account and determine a plan of action to cure the delinquency. The incumbent will determine the reason for delinquency and negotiate mutually-agreed upon solutions to resolve all past-due payment, any additional fess, and any future payments due until customer can pay as agree as well as send collection letters as needed on each account. The incumbent will update customer information and accounts accordingly in the collections system. The incumbent will recommend accounts for repossession, foreclosure, legal action, lines restrained, deposit accounts closed, or charge off when such an action is in the best business interest of the Company. The Retail Loan Adjuster will prepare charge off folders on accounts which will include segregating information, pulling updated bureau information, organizing file, and printing collection notes and required information to complete file. Additional responsibilities include ordering property inspections on mortgage secured loans, sending foreclosure demand letters when required and monitoring account closely, sending suspense letters when payment received and delinquency is not cured, and working on detailed plans for more seriously delinquent customers. The incumbent will develop comprehensive arrangements on more difficult problem loans, maintain delinquency at agreed upon percent for assigned product and recognize what efforts need to be exhausted and use all available collection tools in order to prevent a loss such as credit reports, system software, and customer files.

This is a full-time, 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM position, located at our Bank Center in Wilmington, DE.

Minimum Qualifications: 

• High school diploma is required, some college preferred.
• Minimum 1 year collection experience for 0-60 day delinquent accounts.
• Must have familiarity with the appropriate laws and regulations, understand loan documentation, skip tracing tools, delinquency tracking and collection systems.
• Must have exceptional research and analysis skills in order to provide valuable recommendations for improvements or updated processes.
• Must have strong skills using Windows and Microsoft software products.
• Must have excellent oral and written communications and negotiation skills.

Physical Demands: The physical demands described below must be met by an Associate to successfully perform the essential functions of this job.

• Incumbent will be required to stand for extended periods of time.
• Incumbent may be required to sit for prolonged periods of time.
• Dexterity is mandatory as this job requires frequent use of hands and fingers.
• The incumbent will be required to walk, reach with hands and arms, push items overhead, occasionally climb or balance, stoop, kneel, crouch or crawl.
• The incumbent will also be required to talk, hear, see, read and write.
• This position requires regular lifting and moving of 10-25 lbs.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Cognitive Demands: The cognitive demands described below must be met by an Associate to successfully perform the essential functions of the job. 

• This position requires adaptability, assessing, analyzing, calculating, dependability, memorizing, good judgment, stress control, prioritization, social skills and speaking.
• This position requires comprehension, organization, reasoning and decision-making, communication and mathematical ability.
• Incumbent must possess the capability to understand, remember, and apply oral and/or written instructions or other information, organize thoughts and ideas into understandable terminology, prioritization of own work schedule, apply common sense in performing job duties and making decisions which have impact on immediate work unit.
• Incumbent must be able to understand and follow basic instructions and guidelines, complete routine paperwork, use existing form letter and/or conduct routine oral communication, communicate with individuals using a telephone, hear and speak effectively on the telephone, express or exchange ideas by means of spoken word, communicate orally with others accurately and quickly, at an audible level that others can hear.
• Incumbent must also have the ability to count accurately and the ability to add, subtract, multiply, divide and record, balance and check results for accuracy. 

EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace

 

Recommended skills

Mortgage Loans
Credit Reports
Loans
Multitasking
Skiptrace
Adaptability

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$50K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Retail Loan Adjuster
Estimated Salary: $91K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: wsfsbank-319-4240

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

For more than 180 years WSFS Bank has faithfully served our community, guided by the simple idea that when you do the right thing and treat people the right way, good things happen. To us, this means making service a priority and continually investing in technologies that make it easy to do business with WSFS.

So how do you get to be over 180 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving our Customers and the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business.

Since 1832, WSFS has been a service-oriented, locally managed community banking institution serving Delaware Valley families and businesses of all sizes. We strive to meet our Customers’ ever-changing banking needs and promise to exceed their expectations each and every day. As we serve, we strengthen, and as we strengthen, we have more opportunities to serve. It’s a virtuous cycle that enriches our organization and our community.

View the full profile