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Humana Agent Support Representative 2

Humana Louisville Seasonal/Temp
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VSP Benefit Information

Can earn up to a maximum of one hour of PTO per 40 hour work week.

401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.

Employee Assistance Program and Work Life Services

Student Loan refinancing consultation

Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.

Subsided parking rate

Required Qualifications

  • 1+ year(s) of customer service experience
  • High School Diploma or state required equivalent
  • Conflict resolution experience
  • Demonstrates high level of critical thinking and problem solving skills
  • Ability to handle sensitive and/or confidential information
  • Communicate effectively and confidently with all internal/external customers
  • Positive engaged attitude
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Must be available to work any shift between the hours of 8:00 AM - 9:00 PM EST - Monday - Friday and Saturday's during annual peak season (see details below under Additional Information) Schedules subject to change based on business need

Preferred Qualifications

  • Call center experience, retail, banking, telesales, etc. experience
  • Associates or Bachelor's degree

Additional Information

  • During the Annual Enrollment Period which runs from October 15th - December 7th - Must have the ability to work between the hours of 8 a.m. to 9 p.m. Monday through Saturday with the flexibility to work overtime based on business needs. Schedules subject to change based on business need.
  • Seasonal with the potential to become full time.
  • After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care (Agent Support) jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in 45 to 60 minutes. To complete it, you will need a computer or tablet with internet access, a keyboard, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from URL blocked - click to apply, please add to your contacts or safe senders list to avoid this going to your spam folder.

 

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

Salary Estimator

Based on Job Title, Location and Skills
$39K
Below Avg. Average Above Avg.

Career Path

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Humana Agent Support Representative 2
Estimated Salary: $64K
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Job ID: R-218267

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Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.

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