Global Security - Global Intelligence – Fusion Center Operations Manager, Vice President

Global Security (GS) safeguards the firm's employees and assets worldwide, developing security policies, ensuring regulatory compliance, and managing global security operations. The GS Global Intelligence team tracks global threats and provides actionable intelligence to secure the firm's people, technology, and reputation. The Operations & Intelligence Fusion Center, a joint initiative with Cybersecurity Technology & Controls (CTC), integrates intelligence on threats that cross physical and cyber security lines, fostering continuous collaboration and providing a shared leadership hub for senior security officers.

JP Morgan Chase & Co.’s Operations & Intelligence Fusion Center is a joint initiative between Global Security (GS) and Cybersecurity Technology & Controls (CTC) to integrate intelligence and global operations on threats that cross physical and cyber security lines. The Fusion Center enables continuous collaboration via co-location of GS’s Global Security Operations Center (GSOC) and CTC’s Cyber Security Operations Center (CSOC). The Fusion Center also provides a critical shared leadership hub for the Chief Security Officer, Chief Information Security Officer and members of their senior leadership teams.

Job Summary:

As a Global Security - Global Intelligence – Fusion Center Operations Manager, Vice President within the Global Security (GS) team, you will be responsible for overseeing the operational alignment and reporting requirements for the Fusion Center. You will bring your experience from an operational environment and familiarity with both physical and cyber intelligence requirements to this role. Your technical savviness, project management experience, and strong interpersonal skills will be crucial in leading processes and managing the Fusion Center technology platforms. This role is based in New York City and requires daily in-office attendance.

The position is based in New York City, requiring in-office (not remote) daily attendance in order to work closely with internal partners and manage the operations of the Center day-to-day.

Job Responsibilities:

• Manage review process for programmatic and operational governance


• Establish and maintain controls environment for the Fusion Center


• Maintain system for data requirements and ingestion with key internal operational partners


• Formalize and track GS and CTC joint operational cadences and workflows


• Support regular production of senior management updates on Center development, activities and engagement


• Develop and regularly report on impact metrics for the Center


• Build Center internal communications strategy


• Perform regular intelligence/case management technology gap assessments


• Build and maintain management system for internal and external visits to the Fusion Center


• Manage agenda and communications for leadership meetings

Required Qualifications, Capabilities, and Skills:

• 7+ years relevant professional experience working in a fusion or security operations center setting, with at least 3 years of management experience.


• Experience establishing a fusion center or intelligence sharing center a plus.


• Demonstrated exposure to intelligence cycles related to physical and/or cyber security threats.


• Experience in leading large projects, with focus on program governance and documentation of procedures.


• Demonstrated experience liaising with Legal and Compliance functions, or their equivalent.


• Ability to manage programs in a demanding customer environment that may require off-hours responses.


• Experience in developing and handling executive communication (written and verbal).


• Demonstrated negotiation and influence skills with all levels of an organization and in multiple geographies simultaneously.


• Experience with the vendor management lifecycle.


• Familiarity with ArcGIS or other mapping tools.


• Proficiency with MS Office suite and data visualization tools.