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  • Hershey, PA

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Hershey Entertainment & Resorts Company • Hershey, PA

Posted 26 days ago

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Job Description

This position is responsible for processing Hersheypark Camping Resorts reservations over the telephone and front counter, registering guests and promoting the concept of Hershey Entertainment & Resorts.

This is a seasonal position beginning April/May. The working schedule may include evenings, weekends, and holidays based on operational needs.

Job Functions:

  • Answering the telephones, including providing information and taking guest reservations
  • Greeting guests at counter, including assisting with check in/check out, answering guests' questions and completing reservations
  • Support and Execute pre-stay messaging
  • Participate in Roadside check in
  • Process closing reports in accordance with HE&R standards
  • Process cash, check and credit card transactions in accordance with HE&R standards
  • Maintain Office & Lobby Cleanliness
  • Assist with venue cleanliness Participate in campground site inspections to support visual check in/check out
  • Provide exceptional customer service both in office and during site visits
  • Provide feedback regarding processes, guest experiences and employee training
  • Maintain a positive and safe work environment
  • Assist Office Administrators & Office team leaders with other projects and duties as assigned 



Job Requirements

Basic Qualifications:

  • Must be 18 years of age or older.
  • Must have a Valid Driver's License

Additional Qualifications:

  • Strong verbal communication skills and ability to work well with the public.
  • Good organizational skills, clerical and computer skills.

Working Conditions:

  • Must be able to work a flexible schedule including days, evenings, holidays and weekends.
  • Must be able to work indoor and/or outdoor environments in various weather and temperature conditions
  • Physical requirements include walking and standing 45% of the time, bending and stooping 20% and sitting 35% of the time.
  • Must be able to lift 25 lbs.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Job ID: 14963
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