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Account Services Manager at Southeastern Grocers

Account Services Manager

Southeastern Grocers Jacksonville, FL Full-Time


Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Account Services Manager

Job Purpose

Job Purpose

This role manages and scales go-to-market activities for the companys Connected Personalization strategy for growth for all aspects of SEG Connects retail media network. The role develops cross-channel, connected marketing approaches across traditional and digital channels and platforms, and executes personalization targeting capabilities for revenue generating media campaigns through vendor partnerships and co-branding opportunities for Southeastern Grocers banners. This role also develops cross-channel media solutions (media hub) for supplier partners that deliver return on ad spend and drive SEG customer loyalty and conversion, while meeting the organizations marketing and merchandising objectives. This role delivers on company revenue targets through relationship management with supplier partners, internal stakeholders, and outside media. This role works cross functionally and manages vendor relationships to produce positive outcomes.

Essential Responsibilities

Percent Of Responsibilities


% Of Time

Manages revenue generating programs that contribute to company growth and sales targets. Develops data-driven media recommendations and robust campaign proposals to compel supplier partner investment, which leverages multi-media channels that connect with our current and future customers, to drive customer engagement and behavior change. Manages a sales pipeline, keeping all systems accurate and owning the business forecasts across accounts. Tracks, measures, and communicates campaign results across the business.


Drives the strategic framework for our retail media with the ability to think outside of the box, collaborate, and integrate with internal teams and external partners to assist in building and maintaining SEGs Connected Personalization go-to-market strategy. Stays up to date on industry trends in retailer and advertising landscape, seeking opportunities to further support the development of the retail media network, with focus on growing value for the customer and the SEG organization.


Develops trusted supplier partner relationships. Serves as a liaison between Marketing and Merchandising for supplier partners (CPGs) media sales.  Evaluates and manages relationships while initiating and facilitating meetings with current and potential supplier partners to meet or exceed revenue opportunities for SEG Connects media programs. Collaborates with Marketing teams to ensure end-to-end planning and execution, while developing and leveraging relationships with internal business partners, supplier partners and other external partners.


Manages the SEG Connects platform day-to-day tactical plan, implementation, maintenance, and tracking, challenging themselves to go the extra degree and discover new ways to drive stronger results via real-time optimization. Measures and quantifies all SEG Connects' activities and results, by providing meaningful reporting to both internal and external parties. Ensures accurate setup, intake, and execution of all plans. Executes and tracks media bookings for SEG Connects, monitoring all associated costs and revenue.


Monitors performance metrics to measure effectiveness, tests and iterates on new ideas to grow the business continuously to improve our customer engagement strategies across     channels. Identifies insights to inform and transform our plans both long-term and in real-time and optimization of future media plans based on campaign performance measurement.


Manages project forecasts, budgets, and plans. Partners with Marketing, Finance, Accounting, and external partners to ensure effective budget management for payment and expense administration and vendor payment process. Ensures quality assurance and proofing of all materials and ensure legal compliance with internal and external stakeholders.



Performs other job-related duties as assigned.


Required Education

Required Education

Course of Study

Bachelor's Degree or 4+ Yrs Relevant Experience

Marketing, Merchandising, Business, Communications or related field of study

Preferred Education

Preferred Education

Course of Study

Master's Degree

Marketing, Merchandising, Business, Communications or related field of study

Relevant Experience

Relevant Experience

Supervisory Experience

6 - 10 yrs minimum

1 - 5 yrs minimum

Language Requirements

Language(s) Required

Language(s) Preferred


English & Spanish

Knowledge, Skills & Abilities Required

A passion for customers and putting people first.

Comfortable with ambiguity, passionate and curious entrepreneurial spirit.

Performance and results driven.

Ability to manage and direct multiple complex projects simultaneously to drive solutions that meet or surpass business expectations and deliver project milestones on-time and within budget.

Demonstrated ability to apply management principles and techniques to direct, educate and motivate colleagues.

Excellent communication and interpersonal skills to effectively convey complex and detailed information to a diverse population.

Proven ability to build strong relationships within teams, across organizations and with manage external supplier partners.

Problem identification, resolution, and process improvement skills.

Analytical, organizational, decision-making and project management skills.

Fully versed in administrative and budgetary management functions.

Ability to maintain the highest-level confidentiality.

Strong leadership acumen.

Strong PC skills including proficiency in the primary Microsoft Office applications.

Excellent PowerPoint and Excel skills

Personal drive

Ability to work with minimal supervision and remotely.

Ability to manage multiple parallel workstreams.

Ability to translate strategic initiatives or directives into actionable plans

Intense focus on detail and accuracy of work. Strong written communication skills and time management.

Ability to evaluate and synthesize qualitative and quantitative data from multiple sources to identify overall effectiveness from multi-channel environment.

Be detail and result oriented.

Ability to maintain the highest-level confidentiality.

Compliance with all company policies and procedures.

Knowledge, Skills & Abilities Preferred

Advanced degree in Marketing, Merchandising, Business, Communications or related field of study.

Retail media network experience with proven track record.

Strong knowledge of external media marketplace (today & future).

Strong understanding of media technologies and systems.

Advanced Excel skills.

Tech-literate, with the ability to learn new systems quickly.

Environmental Factors



Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Travel Requirements

Travel Percent & Overnight

Travel Percent




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