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Urgent Need -Customer Service Representative (Call Center) - Tempe, AZ

Kelly Services Tempe Full-Time
$15.00 - $15.50 / hour
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Kelly Services is seeking Benefits Customer Service Representatives for a leading global advisory, broking and solutions company in Tempe, AZ. Job Title: Benefit Customer Service Representative Location: Tempe, AZ Length: 4 months - 08/27/2019 to 12/26/2019 (possibility of extension / conversion to perm) Pay Rate: $15.00/HR or $15.50/HR if fully bilingual in Spanish Paid Training will be provided!! APPLY TODAY!!  Position Overview: Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. Key Responsibilities 
Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. 
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) 
• Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities 
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements 
• Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. 
• Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member 
• Maintain diplomacy and tact while dealing with upset or escalated callers 
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information 
• Maintain and document complete and accurate call and case notes 
• Respond professionally to customer inquiries/complaints received via phone, email or other communication channels 
• Demonstrate ability to maintain a high level of customer service in a changeable work environment 
• Participate in team meetings and training 
• Possess a cooperative and positive attitude towards customers, internal contacts and team members 
• Perform other duties as assigned 
The Requirements 
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills 
• Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills 
• High level attention to detail 
• Strong computer skills with the ability to navigate multiple software applications 
• Working knowledge of health and welfare and/or defined benefit pension plans a plus 
• Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred 
• Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word) 
• Ability to type 30-40 WPM 
• Ability to work in a team environment 
• Ability to work in a multi-tasked environment and prioritize and organize work 
• Ability to understand and follow oral and written instructions 
• Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times) 
• Must have excellent attendance and be punctual to work 
• Fluent in Spanish a plus 
• Associate or Bachelor’s degree preferred   If this position may be of interest to you, please email me back at URL blocked - click to apply (with your most up to date resume in word format, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! For quick inquiries, feel free to URL blocked - click to apply! (8am – 5pm CST) Shazneen Irani
Professional Technical Recruiter
Kelly Services, Inc.
URL blocked - click to apply
URL blocked - click to apply



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Recommended skills

Client Rapport
Attention To Detail
Diplomacy
Computer Literacy
Multilingualism
Communication
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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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