Client is looking for an AV engineer. This individual will be responsible for all A/V operations support for the client. This person will be responsible for setting up newly built or refreshed room check-outs by going through checklist troubleshooting and reporting room issues with functionality.
Work closely with the Unified Communications, and Infrastructure Collaboration teams on new rollouts, refreshes, etc. to ensure proper support hand off. They will do all set ups in classes, executive meet ups and conferences. They will monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels.
Candidate must demonstrate an ability to communicate technical teams and follow, MCIT policies, and difficult messages to end users in a service oriented fashion. They will also perform diagnostic checks on audio visual equipment. Ensure all AV equipment is fully operational, repair or clean equipment when necessary and break-down, remove, and secure equipment when not in use. Set-up and perform complex troubleshooting for all AV/projection/lighting/conferencing equipment, devices, and systems, when needed. Use judgment based on technical expertise while troubleshooting and performing diagnostic checks and independently implements solutions.
Assists and provides one-on-one instructions/training/guidance to clients regarding proper usage and operation of AV equipment and monitor equipment operation at appropriate intervals. Responsible for creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation.
Staff and operate the Audio Visual, video conference and computing equipment for classes and special events, including set up, configuration, recording and testing lecture captures; class and event scheduling. Review daily event schedules and coordinate accordingly. Handle student lecture capture and uploads.
Responsible for the setup, installation, maintenance and support of audio visual systems and equipment.
Supported components include but not limited to: A/V rack systems, codecs, Audio Mixers, Control Systems, A/V Automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other peripheral equipment. The technologies that will be used range from Crestron, AMX, VoIP Video and Telephony, Call Manager (CUCM), Cisco TelePresence (Acano/Tandberg/Codian), ClearOne, and WebEx CMR, Cisco TCS, Cisco Unified Communications products,The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call [ Phone number blocked ] - Click here to apply to Audio Visual Engineer or email accommodation@teksystems .com for other accommodation options.
Epiphan, Vbrick, Meeting Room Manager, ALEX, Webex, Meeting 2.0, Cisco Jabber, Spark.
Computer Control Systems