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Bayview Asset Management Miami Full-Time
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Position Summary:
Our Sales Associates are the key to a quality job at Lakeview Loan Servicing. Supporting the front-line Sales team (licensed Mortgage Loan Originators), Sales Associates vet each residential loan application, follow-up on any missing documentation, and help us manage our most important relationships (our customers). Through a dynamic combination of passion for the customer experience, attention to detail, diplomacy, and the drive to succeed, Associates deliver critical services for Lakeview. This position will cover the late shift will will be 12:00pm-8:00pm/ 2:00pm-10:00pm

Essential Duties and Responsibilities:
• Perform Quality Control Audits on all new Applications
• Send/receive Initial Disclosure Package to/from Borrowers
• Complete follow-up calls to borrowers to ensure the return of signed documentation
• Make outbound calls and receive inbound calls to new leads as needed; qualify leads
• Warm transfer interested applicants to MLO and Set up Appointments with interested applicants
• Utilize systems for maintaining product knowledge, registering loans accurately, and managing the pipeline
• Understand and articulate financial calculations and current rate/pricing
• Use excellent follow-up skills to ensure targeted conversion rates are met
• Partner with Sales and Fulfillment teams to ensure the seamless transfer of files
• Monitor and update reports as needed
• Provide general sales support for the MLO team
Skills/Knowledge Requirements:
• Must be self-motivated with high energy and a positive attitude
• Must have excellent phone etiquette with articulate use of the English language
• Bilingual or multi-lingual preferred
• Must be detail oriented and results driven with a focus on customer service
• Must have excellent interpersonal, follow-up, and relationship building skills
• Must have excellent written communication skills
• Able to master different computer software programs related to loan origination and customer relationship management
Education/Experience Requirements:
• 1 - 2 years prior retail mortgage industry sales or finance experience
• Previous business or sales experience is preferred
• Call center or telemarketing experience preferred
• Bachelor’s Degree preferred; Finance and Business Administration graduates are encouraged to apply
Certifications, Licenses, and/or Registration Requirements:
• National and state MLO licenses are a plus


Recommended skills

Mortgage Loans
Customer Service


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Estimated Salary: $33K
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Job ID: SALES01645


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