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- Duarte, CA
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Bilingual Customer Service Representative
Medix • Duarte, CA
Posted 1 month ago
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Performs necessary duties in answering a heavy volume of telephone calls; relaying incoming and outgoing telephone calls; and in facilitating internal communication throughout community practices and the Medical Center.
Answers telephone calls, processes referral calls appropriately, as directed by department polices and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly. Collects relevant caller data accurately and quickly during the conversation and utilizes the EMR to task the appropriate person. When applicable, this individual may be expected to schedule, cancel or reschedule appointments.
Answer 50 - 80 calls daily, take messages, enters messages into Epic EMR system or emails physician and/or appropriate staff and returns patient phone calls within same day.
Healthcare Call Center Experience (or large physician practice at front desk)
Experience with high volume inbound calls
HC knowledge: Health plan, insurance, authorization, verification/eligibility, registration experience
Great Oral communication skills and able to show empathy to patients over the phone.