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Call Center Agent/Customer Service Representative

Aerotek • Weatherby Lake, MO

Posted 29 days ago

Job Snapshot

Government - Civil Service, Healthcare - Health Services
Government, Health Care

Job Description

Aerotek is partnering with a client seeking Customer Service Agents for their team! This position will be responsible for taking inbound calls and making outbound calls to Veterans in order to assist in scheduling appointments. Must have an interest in providing high quality customer service! See below for more information and apply to this post if interested in learning more!


  • The Call Center Representative must be thorough, accurate and timely when reviewing and processing care referral requests and health care authorization forms to the VA Medical Centers and community health care professionals
  • Will initiate outbound and receive inbound calls to gather pertinent information or to provide information to customers.

Job Description:

  • Make inbound and outbound calls to Veterans to schedule appointments or gather information for appointment processing.
  • Review and process medical documentation from community providers following Veteran care and treatment. Transmit this information to the referring VA Medical Center to complete the Veterans medical record and ensure ongoing care coordination.
  • Work with VA Care in the community staff and community medical offices to address and resolve any incomplete information required for Veteran treatment and care.
  • Protect the health care privacy of patients by strictly following HIPAA regulations.
  • Follow processes of the VA program and perform all tasks in a courteous and professional manner.
  • Understand and work with standard coding systems including standard medical taxonomy, International Classification for Diseases, Current Procedural Terminology, and Health Care Common Procedure Coding System.
  • Work in a variety of systems to perform required tasks.
  • Manage prioritized tasks in a time-sensitive environment.
  • Initiate calls to medical providers to update information in the Veteran's profile records
  • Follow processes of the Client program and perform all tasks in a courteous and professional manner.
  • Research systems to find missing information; coordinate with other departments to resolve issues.
  • Receive calls from Veterans with a variety of questions.
  • Work in a variety of technologies to perform required tasks.
  • Manage prioritized tasks in a time-sensitive environment.
  • Perform other tasks as assigned by leadership.


  • Must have a high school diploma or G.E.D.
  • College-level course work in the health care or equivalent field a plus
  • 6 months to one full year of experience working in a customer service environment.
  • Must have experience with data-entry related to reasonably complex information
  • Must be proficient with a computer including Microsoft Office, the Internet, and other systems.

If you are interested in this job, please reach out to the recruiter attached to this posting!!

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID: 6774465
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