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Help Desk Analyst

Insight Global Saint Joseph Full-Time
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An employer is looking for a Help Desk Analyst in Saint Joseph, MI. You will be working alongside other helpdesk agents to support their 600+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team.
Bachelor's Degree preferred or at least in process, Associates Degree Required
Strong Customer Service Skills
Strong knowledge or working experience with Windows 7 and XP
Printer and/or network connectivity knowledge
Willing to work 8 hour shift rotation (6:30 am to 8:00 pm), M- F only

Call Center Experience
Previous IT experience
Windows 10
Active Directory

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
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Job ID: DAL-319009

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Insight Global is a national staffing and services company that specializes in sourcing information technology, accounting, finance, and engineering professionals and delivering service-based solutions to Fortune 1000 clients. Insight Global completes more than 33,000 placements annually in short-term, long-term, contract-to-hire, and direct placement positions through our network of more than 40 regional offices across the U.S. and Canada. The company has been ranked one of the fastest growing staffing firms for the past 10 consecutive years and named the 3rd largest IT staffing firm in America by Staffing Industry Analysts.

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