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  • Springfield, VA

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Relocation Coordinator

Interstate Moving Relocation Logistics • Springfield, VA

Posted 2 days ago

Job Snapshot

Full-Time
Other Great Industries
Management

Job Competition

1

Applicant

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Job Description



SUMMARY:



 

The Relocation Coordinator will process
Prospective Customer Inquiries {PCI) and create best value solutions whichallow us to win newbusiness. The focusis to insure superior customer service, provide
quick accurate estimatesover the phone,books appointments for the salesteam and sellsmaller moves over the phone.

ESSENTIAL
DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.

  • Process PCI in the form of telephone inquiry, web form leads, employee referrals and Business Development activities.
  • Respond swiftly and courteously to customer inquiries.
  • Conduct customer needs analysis in order to obtain relevant information necessary to prepare and present best value solutions.
  • Recommend Service Partners when necessary, to provide the best value solution for the customer.
  • Present relocation solutions to prospective customer and provide consultation designed to win the opportunity.
  • Quote pricing for local, interstate and intrastate moves.
  • Process all leads into IGC Quick Move system and keep the status of each move updated.

• Schedule appointments for other move consultants throughQuick Move.

  • Schedule and confirm military surveys for our military surveyor. • Develop a strong understanding of appropriate transportation tariffs.



SPECIAL SKILLS
AND ABILITIES




 

  • Intermediate level in Microsoft Word and Excel or higher preferred. Minimum keyboard skill level of 40wpm.
  • Excellent verbal communication skills and telephone manner.
  • Ability to sell over the phone.
  • Ability to handle high volume workload with concentration on excellent follow up procedures.
  • Strong sense of teamwork and ability to collaborate well with
    colleagues and service centers.
  • Ability to manage priorities to ensure that time critical tasks are completed.

   QUALIFICATIONS



 

To perform this job successfully, an individual must be ableto perform each essential duty satisfactorily.
The requirements listedbelow are representative of the knowledge, skills, and/or abilityrequired.

Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.



EDUCATION and/or EXPERIENCE



 

Associate's degree (A.A.) or equivalent fromtwo-year collegeor technical school;or six monthsto one year relatedexperience and/or training;or equivalent combination of education and experience.




Job ID: 1219
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