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Human Resource Associate job in Tampa at System One

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Human Resource Associate at System One

Human Resource Associate

System One Tampa, FL Contractor
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Title: Human Resource Associate

Location: Tampa, FL

Start date: ASAP


  • Perform intake of HR inquiries via telephone.
  • Triage items received by email, postal mail, or direct access in the case management system to direct to the proper assignment group
  • Provide support to HR Advisors and Managers to ensure timely processing of inquiries within the case management system
  • Proactively identify and report any case trends to facilitate quick response to issues
  • Utilize knowledge base and employee facing portal to interpret customer needs and resolve basic inquiries
  • Support basic customer inquiries via data entry into HCM (Workday)
  • Utilize various systems such as SAP, Workday and Payroll Exchange to fulfill requests
  • Prepare appropriate letters and forms in response to customer inquiries
  • Liaise with third party vendors as applicable to resolve customer inquiries
  • Guide employees and managers to available resources, e.g. tool kits, videos or training materials to facilitate direct access adoption
  • Provide high touch customer service, ensuring communication is frequent and accurate
  • Ensure proper documentation of inquiries including root cause and resolution
  • Provide feedback on customer issues and the knowledgebase so that management can address and improve the items
  • Participate in scheduled and ad hoc training in order to improve policy and process acumen


  • High School diploma or equivalent required, Bachelor’s Degree is preferred.
  • Basic knowledge and understanding of HR policies, processes and regional employment laws
  • HR Operational Experience
  • Language requirements beyond English: Proficiency in either Spanish, French or Portuguese
  • Experience working in a fast-moving, complex, ever changing environment
  • Ability to use sound judgement and research skills in order to identify the right solution to meet business needs
  • Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs
  • Strong attention to detail
  • Embraces and support team work

Joule, a System One division is a leader in specialized workforce solutions and integrated services. With more than 6,000 employees and roughly 50 offices throughout the U.S. we provide scientific, clinical, engineering, energy, IT, legal and administrative staffing services. For more than 40 years, we have delivered workforce solutions and integrated services to clients nationally.


Recommended Skills

Spanish Language
English Language
Portuguese (Language)
French Languages
Verbal Communication
Written Communication
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Job ID: BHJOB18630_218804

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