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Company Contact Info

  • 1020 Southeast Blue Parkway
    800 NW Chipman Rd
    Lee's Summit, MO 64063

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Rep Customer Svc I - Ins Svcs - Lees Summit, MO req24577

Quest Diagnostics • Lee's Summit, MO

Posted 9 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Competition

5

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Job Description

Schedule:  Monday thru Friday 8-430 with once a month rotational Saturday 

 

JOB SUMMARY:

Under general supervision, this position is responsible for communicating with facilities and/or clients in order to obtain Attending Physician Statements in the most time efficient manner possible. This position may also be accountable for preparing and distributing request, assisting in the distribution of records to clients, reviewing records, sorting and filing. This position may also be responsible maintaining the basic level production and quality standards.

JOB RESPONSIBILITIES:

  • Responsible for communicating with facilities in order to obtain Attending Physician Statements by taking and making phone calls.

  • Contacts the facility to confirm all the necessary information in order to verify and/or status the request.

  • Handle case management and work with clients to solve any issues that arise.

  • Must thoroughly document all information received from the facility and/or client and be able to troubleshoot errors as they occur.

  • May also be accountable for preparing and distributing requests, assisting in the distribution of records to clients, reviewing records, sorting and filing.

JOB REQUIREMENTS:

  • High School diploma or equivalent.

  • Ability to work in a team environment

  • Type 25 wpm

  • Good communication skills

  • Basic computer skills

  • Good work attendance record

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts carries or otherwise moves and positions objects weighing up to 25 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Additional Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Job ID: req24577
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