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  • 3050 Rio Dosa Drive
    Lexington, KY 40509

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Receptionist PRN

The Ridge Behavioral Health System • Lexington, KY

Posted 1 month ago

Job Snapshot

Healthcare - Health Services
Customer Service

Job Description

About Universal Health Services:

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

About The Ridge:

The Ridge Behavioral Health System is seeking a dynamic and talented Receptionist. Located in Lexington, KY, the heart of the Bluegrass, The Ridge Behavioral Health System offers a healing environment that is reassuring to a patients’ sense of security and confidentiality. Dedicated to excellence, The Ridge Behavioral Health System is accredited by the Joint Commission on Accreditation of Healthcare Organizations, as a licensed, 110-bed hospital, providing psychiatric (mental health) and chemical dependency (drug & alcohol rehabilitation) services to children, adolescents and adults. Inpatient care is provided on a 24-hour basis, seven days a week. Outpatient and partial hospitalization services are provided on a six-day per week basis, days and evenings. Care is provided according to an established code of ethical conduct and strict adherence to patient rights. The Ridge Behavioral Health System is owned and operated by Universal Health Services. For more information, visit our website at

Position Summary:

Answers and directs all incoming calls. Signs in and checks out all visitors, patients and guests. Communicates with Assessment when clients are here for an assessment, when they begin and complete paperwork. Makes required copies, as needed. Posts all outgoing mail. Sorts incoming mail.

Position Specific Competencies:

 Consistently communicates within boundaries of confidentiality policies and procedures with all patients and visitors.

 Demonstrates a thorough knowledge of basic organization services and sites of operations, times and dates of routine events and other essential information typically sought from callers and visitors.

 Information provided is consistently accurate and clear.

 Seeks input and clarification from appropriate staff or resource when unclear or unaware of information being sought.

 Responds politely and helpfully when information being sought is unavailable.

 Consistently notifies specific department staff of patient’s or visitor’s arrivals (Human Resources, Business Office, Social Services, etc.).

 Speaks in a pleasant, courteous and clear manner.

 Makes announcements on overhead speaker in a pleasant tone and clear, audible manner.

 Promptly makes eye contact with and greets clients and guests in a pleasant, courteous and clear tone of voice upon presentation.

 Records and routes telephone and in-person messages accurately, completely and promptly.

 Follows correct procedures if callers or visitors display threatening or other potentially dangerous or disruptive behaviors.

 Demonstrates knowledge of the organization’s various emergency codes response procedures; calls codes on overhead speaker system correctly and audibly.

 Verifies completion of checklist each morning from the end of shift from the previous day. Addresses any problems promptly and communicates problems with manager if necessary.

 Routes mail pieces promptly and to correct department or individual.

 Promptly notifies appropriate staff member of special delivery or otherwise critical items received.

 Collects money and records all meal sales on appropriate form.

 Collects patients’ co-pays and deductibles; records patient information on receipts to ensure accurate posting for the Business Office.

 Ensures all receipts and checks/cash are placed in secured drawer at end of each shift.

 Verifies receipts and cash placed in secured drawer from previous day are accurate; initials receipt book for acknowledgment that all cash/checks are properly recorded.

 Responds willingly and courteously to requests to provide special assistance to other departments and hospital directors.

 Demonstrates ability to follow instructions related to special projects, including addressing envelopes, posting mail, collecting/collating documents, distributing meal tickets and organizing copy projects.

 Ensures clerical work is passed to second shift when unable to complete on 1st shift.

 Correctly and promptly directs applicants to online career center to complete online application.

 Answers routine questions regarding employment to prospective candidates, referring difficult or sensitive questions to Human Resources.

 Is able to diffuse hostile or distraught individuals who contact the organization for potential assessment services.

 Demonstrates ability to put caller, whether by phone or presenting in person, at ease while waiting for Needs Assessment staff member to become available.

 Is able to remain calm and in-control when having trouble transferring an assessment call.

 Fully completes Assessment Log.

 Notifies Assessment as soon as possible when client presents for an assessment.

This opportunity provides the following:

 *UHS is Challenging and rewarding work environment

 Growth and development opportunities within UHS and its subsidiaries

 Competitive Compensation

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

Job Requirements


• High School Diploma or G.E.D is required.


• One to two years prior experience preferred. The first shift receptionist must have two years of



• None.

Other Skills

• Requires knowledge of general office and phone skills as well as excellent organization, written and verbal communication skills.

• Must have legible handwriting.

• The ability to handle confidential information and to maintain a pleasant and congenial attitude at all times.

For More Information, Contact Sonia Joyner, Human Resources Director, at (859) 268-6477.

Job ID: 82679
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