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Inbound Sales Representative

Ultimate Rancho Cucamonga Full-Time
$14.00/ hour
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Company seeking an Inbound Customer Service/Retention Specialist to increase retention rates and close sales from inbound and outbound calls in a fast-paced environment. Responsible for relationship management, problem resolution, escalations and follow-up (billing/posting resolution, etc.).

  • Answer inbound calls and making outbound calls to sell products, answer questions, identify, research, and resolve customer issues utilizing computer systems
  • Provide product information, and customer support while identifying and closing sales based on the needs identified during every call
  • Meet and exceed sales/retention quotas given each month
  • Provide customer service by resolving customer complaints regarding orders, billing issues, misapplied payments, shipping and merchandise
    • Follow-up with customers when inquiries are not immediately resolved
  • Other duties may be assigned

  • Minimum - High School Diploma or Equivalent
  • 2+ years' experience of Inside Sales, Customer Service/Retention related positions
  • Proficient in computer, customer service, interpersonal and multi-tasking skills
  • Bilingual Spanish Preferred
*The Position is hourly paid plus commission

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Recommended skills

Spanish Language
Product Information Management
Computer Systems
Customer Service


Salary Details

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Inbound Sales Representative
$14.00/ hour
Estimated Salary: $88K
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Job ID: JO-1909-69780


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