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Host (ess)

Marie Callender's San Diego Full-Time
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Host (ess)

SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS:

  • Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.
  • Uses greeting, seating, and waiting list procedures.
  • Maintains cleanliness standards and stocks for the reception area and restrooms.
  • Accurately processes all guest checks with no cash overages or shortages.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Provides assistance to pantry maintenance and pre-rush organization.
  • Provides assistance to all servers and bus persons in order to execute Perkins service standards.
  • Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.
  • Ensures that the cash register and cash register area are stocked with all needed items.
  • Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
  • Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.
  • Maintains cleanliness of bakery cases and restocks.
  • Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.
  • Bags/boxes any products according to standards.


Host (ess)

PHYSICAL REQUIREMENTS:

  • Must have high level of mobility/flexibility.
  • Must be able to work under heavy stress/pressure during peak times.
  • Must be able to communicate with guests.
  • Requires occasional reaching, bending, pushing and pulling.
  • Exposure to heat, steam, smoke, cold and odors.
  • Requires continual standing and walking.

SUPERVISION RECEIVED:

  • Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

  • Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

  • None

Recommended skills

Cash Accountability
Stocks (Inventory)
Bakeries
Sanitation
Customer Service
Receptions
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It all started with dessert. The legacy of Marie Callender began in the early 1940s in Orange County, California, when Marie, an accomplished baker, first launched her legendary pie business, delivering freshly baked pies to area restaurants. By 1948 with the help of her husband Cal and son Don, they turned this home-based bakery into a bona fide business complete with a wholesale bakery.

Within a few years, Marie was making over 200 pies daily and had acquired a truck and a mixer. The first pie and coffee shop was opened in 1964 in Orange, California, by Marie's son, Don. Other pie shops soon followed and in 1969, the pie shops began serving a full-service restaurant menu with many recipes created by Marie herself.

Today, Marie Callender's operates 139 restaurants and 1 East Side Mario's restaurant in the United States and Mexico, and has more on the way. And while many things have changed, one thing will always remain the same—the quality and care that goes into making each and every one of our legendary pies. And for that, we can all be thankful.

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