Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Field Tech Associate - Desk Top Support

NTT DATA Mossville, IL Full-Time
$0.00 - $18.00 / hour
Apply Now
Job Title: Field Tech Associate
Location: Peoria, IL
Duration: 24+ Months

Experience Required
  • Telephone Etiquette skills
  • Manages time and prioritizes effectively
  • Demonstrates initiative and good judgment in resolving issues affecting customer satisfaction
  • Significant knowledge of Dell products, customer service, policies and procedures
  • Able to deal with high degree of ambiguity
  • Works effectively and efficiently under time constraints and high stress/pressure environment
  • Working research and analytical skills
  • Experienced organization and problem solving skills
  • A+ certification
  • Ability to travel to customer locations
  • Ability to receive calls during the normal business day and after hours
  • Ability to work independently
  • Must have access to reliable transportation
  • MCP, MCSE, CNE or Network+ certification is a plus
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
  • Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).
  • Excellent interpersonal skills and ability to work collaboratively in a team environment. Effective organizational and administrative expertise with strong attention to detail and reporting deadlines
  • Ability to handle several projects simultaneously, either individually or in a team setting. Proficient in Windows-based computer environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
  • Typically requires a minimum of 1-3 years of related experience with High School diploma or equivalency

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
 

Recommended skills

Attention To Detail
Microsoft Access
Analytical
Microsoft Outlook
Complex Problem Solving
Microsoft Excel
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 19-13236

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.