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Accounts Receivable/Customer Service Representative job in Knoxville at Russell's Pest Control

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Accounts Receivable/Customer Service Representative at Russell's Pest Control

Accounts Receivable/Customer Service Representative

Russell's Pest Control Knoxville, TN Full-Time
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Accounts Receivable/Customer Service Representative

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Russell's Pest Control is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.


What do our AR/Customer Service Representatives do?

This position is generally responsible for managing all outstanding accounts receivables from clients/customers. In addition, this position is responsible for collections, resolving customer billing problems, and reducing the amount of accounts receivables.

Responsibilities include, but are not limited to;

  • Calling clients on aging reports, distributing statements and entering notes in software system
  • Tracking Bad Debt/Write Off
  • Maintaining AR aging schedule and provide updates on collections
  • Mailing and/or emailing invoices in a timely manner
  • Updating customer's method of payment (credit cards/ACH)
  • Resolving customer account issue
  • Establish and maintain professional relationship with clients
  • Requesting and distributing Certificates of Insurance (s) as needed
  • Processing W9's as requested
  • Extract data from system for reporting purposes
  • Assist with answering incoming telephone calls and assisting with general information delivery
  • Other duties as assigned by the Manager including filing

What do you need?

  • High school diploma or GED
  • Ability to work well with a multitude of people and personalities
  • Must be proficient with computer software applications including Microsoft Word, Microsoft Excel, and use of the internet
  • Strong customer service skills, both written and verbal
  • Ability to pay attention to detail and meet strict deadlines
  • Ability to detect and avoid errors
  • Detailed and accurate with numbers including data entry
  • Ability to communicate effectively and professionally with internal and external contacts to the organization
  • Exhibit high motivation and a willingness to do whatever it takes to get the job done
  • Deadline oriented, organized, and able to handle multiple tasks in a fast-paced environment
  • Must have good problem solving and follow-up skills
  • Manage time effectively in order to accomplish goals
  • Available to work Monday-Friday and Saturdays as needed
  • Must pass pre-employment background screen and drug test
  • Valid driver's license/clean driving record

Why Choose Rentokil?

A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

  • Professional and Personal Growth:
    • Robust Paid Training & Professional Development Path
    • Opportunity to grow - We love to promote from within!
    • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
  • Wellness:
    • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
    • Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
    • Outstanding Company-Paid Short Term Disability
    • Access to Long-Term Disability Insurance
    • Wellness Reimbursement Program
    • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
    • Company-paid sick time
  • Savings & Retirement:
    • 401(k) retirement plan with highly-competitive company-matching contributions
    • Holiday Savings Club option with company-matching funds
    • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
  • Work-Life Balance:
    • Vacation Days & sick days
    • Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Additional Information

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

  • English Version - Revised November 2009
  • Spanish Version - Revised November 2009

Pay Transparency Nondiscrimination Provision

  • English (Formatted)
  • English (Unformatted)
  • Spanish


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Job ID: 2021-25709-2740

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