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Guest Relations Coordinator/Data Entry Clerk

Kforce Finance and Accounting Miami Contractor
$14.00 - $15.00 / hour
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RESPONSIBILITIES:

Kforce has a client that is seeking a Guest Relations Coordinator in Miami, Florida (FL). Essential Duties:
  • Maintain accurate and up-to-date customer case files on a weekly basis to ensure that all correspondence is addressed timely and efficiently
  • Track files and follow-up on items; prioritize files of a sensitive nature
  • Work together with internal and external customers to determine and address inquiries, concerns and resolve complaints from passengers and travel partners through written correspondence, telephone or email
  • Assist other Guest Relations Coordinators with more complex situations and in some cases, assist with situation through to resolution, within corporate guidelines
  • Refer telephone calls to appropriate areas for response directly to the passenger; take appropriate steps to ensure that internal departments receive and respond to requests in a timely manner
  • Communicate routinely with onboard staff and officers to resolve passenger issues before disembarkation or to research concerns from a past voyage
  • Act as customer liaison for calls and correspondence received by executive officers and senior management including senior vice presidents and the president's office
  • Conduct and or meet with passengers onboard the ship in emergency situations or as needed, including traveling to ports outside of Miami and the United States
  • Remain apprised of local and national trends and topics relevant to the cruise line
  • Review all memos, brochures, voyage reports and other reports relating to assigned ships to stay abreast of itinerary changes, pricing, onboard activities, refund policies and personnel changes

REQUIREMENTS:

  • High School diploma or GED / equivalent
  • Two year of customer service / guest relations experience
  • Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments
  • Interpersonal skills and solid knowledge base of customer relations processes and policies to assist other Coordinators
  • Ability to interact with all levels of the organization and client base in a professional, diplomatic and tactful manner
  • Exceptional organizational skills to maintain records of customer files
  • Sound problem-solving skills with ability to fully understand and identify with customer concerns and situations
  • Demonstrated ability to handle multiple tasks and shifting priorities while maintaining a positive attitude
  • Ability to be resourceful to customers
  • Ability to work independently and effectively in a team-based environment
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Strong personal time management skills to handle high volume of requests
  • Basic level proficiency with Microsoft Office Suite, Word and Outlook
  • Must project a professional appearance at all times as it may be necessary to meet with guest face to face
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended skills

Verbal Communication
Interpersonal Skills
Time Management
Complex Problem Solving
Emergency Handling
Attention To Detail

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$14
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Guest Relations Coordinator/Data Entry Clerk
$14.00 - $15.00 / hour
Estimated Salary: $44K
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Job ID: FAEQG1842807

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Kforce is a professional staffing and solutions firm specializing in the finance and accounting functional areas of general accounting, audit services, SEC reporting, periodic financial close and tax preparation support. From CFOs and controllers with Big 4 experience to entry level transactional accounting positions, Kforce has been matching job seekers and employers since 1962. We are committed to “Great People = Great Results” and offer exciting job opportunities with top finance and accounting companies across the United States. Kforce continues to look for experienced finance and accounting professionals to join our team of great people! 

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