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Field Service Engineers (Medical Device)

Kforce Technology Los Angeles, CA Full-Time
Competitive
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RESPONSIBILITIES:

Kforce has a client that is seeking a Field Service Engineers in Los Angeles, CA. The Field Service Engineers (Medical Device) is the responsible for providing highly visible onsite and remote technical support. Key Responsibilities:
  • Performs complex product installations and support of medical device capital equipment at customer sites
  • Primarily US based but may occasionally need to assist with international customers
  • Troubleshoots, services, repairs and provides exceptional support at customer locations
  • Schedules and conducts Preventative Maintenance (PMs) of products at customer sites as required
  • Manages and maintains stock of inventory, company equipment and documents that are necessary for servicing related activities
  • Acts as a liaison between the Company and customers on quality and performance of products
  • Demonstrates and utilizes critical thinking in assessment of performance and risks associated with installed medical devices
  • Supports Account Managers in field as needed
  • Works with the Manufacturing and Engineering teams while onsite and between service calls to ensure high quality products are designed, manufactured and delivered to customers on-time
  • Works under limited guidance
  • Contributions impact the overall team's objectives
  • Works on moderately complex problems where analysis of situations or data requires in-depth evaluation; Exercises judgment within generally defined practices in selecting methods and techniques for obtaining solutions; Interprets data and draws conclusions regarding results used in presented material

REQUIREMENTS:

  • Typically requires a minimum of 5 years of related (biomedical or medical field service) capital equipment experience and an Associate's degree in a scientific/engineering discipline, or 3 years of related experience and a Bachelor's degree, or 2 years of experience and a Master's degree; or equivalent combination of education and experience
  • Must demonstrate mutual respect, ongoing communication and a positive outlook with both internal team members and customers
  • Must be able to travel up to 80% with short notice
  • High level of initiation and customer service is important for this role, as this role requires working in a small team
  • Experience effectively working with medical professionals in a collaborative manner and troubleshooting/resolving technical issues is preferred
  • Knowledge of recording systems, stimulators, ultrasound, mapping systems and diagnostic and therapeutic catheters is preferred
  • Engineering experience working in a medical facility, Cath Lab, or Cardiovascular environment is preferred
  • Past experience and proven track record of success in working with electromedical equipment
  • Ability to quickly assess technical problems and find a solution or determine how to elevate it appropriately, while under pressure situations
  • Demonstrates technical proficiency; Regularly collaborates with others in suggesting valuable solutions as an active contributor
  • Must be able to understand job duties and responsibilities, have the necessary skills/knowledge and be willing and able to continue learning and growing within the field
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job ID: ITWQG1894074

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