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Account Manager - Select

Payne Financial Group McMinnville Full-Time
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We're looking for a passionate and people-oriented customer service professional who will partner with their colleagues to develop, implement and deliver high-quality insurance and risk management service to new and existing Select clients. As an Account Manager you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our clients.

We will give you access to mentorship, training, resources, and development to ensure your success but you will need to supply the drive and desire to be a PayneWest Insurance professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.


What you'll be doing:

  • Work with customers and carriersto handle incoming requests.
  • Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
  • Analysis: provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
  • Update customer information:keep accurate, up-to-date records on customers in our agency management system.
  • Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
  • Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
  • Plus(the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team.


Who we're looking for:

  • You're ready to throw all stereotypes of "insurance" out the window and love your job.
  • You're smart. You understand business and people.
  • You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
  • Team oriented. You maintain positive relationships with your colleagues-and you enjoy it.
  • Leadership skills. You actually walk the walk. You lead by example.
  • You're that person everyone can depend on-to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
  • You love to learn. You're earnest about improving and pursuing professional development.
  • You can adapt-because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes.
  • You're ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
  • You embrace our core values: accountability, balance, excellence, integrity and respect

The perks of the job:
A competitive compensation package, a potential for profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave and paid time off to volunteer within the community. Also- we're committed to a diverse workplace and a good work-life balance and offer a great career path with room for growth. We take pride in providing our colleagues with opportunities for career growth across all lines of business and function.

What you can expect:
At PayneWest, we often act as de facto consultants. We are the expert that walks into our client's life and helps them make positive changes in their business so that they're more competitive and protected. We take the philosophy that-not only are we there when a client has a claim but-we are there to help minimize their risk in the first place. We guide businesses, develop custom insurance portfolios, and find creative solutions. We expect you to use your business skills-and to be creative and flexible-as you do your job.

About us:
Here at PayneWest insurance is not boring. It's anything but. We like to work as a team. We're an employee-owned company, and we're in it together-for the good of our clients, colleagues and communities. We're fiercely independent about how we do business-and we'd like to keep it that way.

With 700 employees and 31 offices in Washington, Oregon, Idaho, and Montana, we are one of the top 40 largest independent insurance agencies in the country. We offer all the value-added services of a national firm except we aren't just about a quote, sale, and a renewal. We advocate for our clients first and foremost. It's about a relationship, smart business sense, long-term strategies, and being part of the community. Each of our offices has their own distinct personality.

Our work environment:

We think we've developed a pretty great work culture. We got to where we are today through collaboration, innovation, and an unwavering commitment to doing what's right. We strive for continuous improvement and excellence in our industry and our communities. We respect quality of life and nurture a balanced personal and professional environment. We treat our clients, colleagues and communities with fairness, decency and good citizenship.

 

Skills required

Business Development
Negotiation
Customer Relationship Management
Resolve Customer Issue
Sales Management
Achieve Client Need

Location

Salary Estimator

Based on Job Title, Location and Skills
$76K
Below Avg. Average Above Avg.

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Account Manager - Select
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Job ID: 2019-1832

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Terry Payne & Co.
Prior to January 1, 2001, Terry Payne and Co. enjoyed the status as the preeminent risk management firm in Montana. The company specialized in Risk Services for larger complicated commercial accounts and served all customers with world-class responses to client’s needs.

Since January, the company has achieved even more status by splitting the Risk Management business and becoming a member of the Payne Financial Group. This allows the large client specialty to continue as Terry Payne and Co. while expanding the world-class services to a greater number of clients as part of the Payne Financial Group, Inc.

The resources of the combined group are now available to a greater variety of business owners with products and services including surety, commercial, personal and financial services.

Hoiness LaBar Insurance
This long time independently owned firm has been a market leader in Billings and Northern Wyoming since 1921. By becoming part of the Payne Financial Group, Inc. this firm and its clients will enjoy the resources and markets of an even larger company.

Hoiness LaBar’s professional reputation and market presence enhances the entire group.

Montana International Insurance
Eight locations of formerly independently owned agencies combining for the benefit of their clients made up a powerful company of professionals called Montana International Insurance.

As of January 1, 2001 even more opportunity and market presence has been brought to both clients and colleagues of MII. Becoming part of Payne Financial Group, Inc. has enhanced internal cultures and brought significant market clout to the MII offices by combining the strengths of three leading insurance and risk management firms.

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