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IT Support Specialist

Experis Draper, UT Contractor
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IT Support Specialist in Draper, UT. This is a contract with a top leader in Technology and expected to go until January 2020. Hours are Mon-Fri 8 am - 5 pm.

Must Haves: Windows 10, Office 365, data migrations, hardware break fix

  • Full understanding of call Tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution
  • Identify incorrect process flows within the tracking system and influence change as Serve as a front-line interface to users
  • Possess full understanding of installing, troubleshooting, configuring, and repairing Windows client/server
  • Recommend hardware and software solutions to the customer and the business unit
  • Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client workstations and servers in both the desktop and lab environments
  • Installs and supports both hardware and software components for user group.
  • Performs preventive maintenance, test and repair of equipment.
  • Evaluates system configuration and software to ensure effective use of hardware resources.
  • Addresses and resolves hardware, software and customer issues.
  • Engages users to determine their potential future business requirements.
  • Provides positive customer experience with each customer interaction.
  • Responsible for installation and maintenance of routine hardware/software systems and supporting smaller user groups.
  • Supports simple hardware/software applications.
  • Receives instruction and implements ways to optimize PC hardware resources in achieving business objectives. Assists with maintenance of local area network server systems.
  • Impact is on limited to smaller areas of the business.
  • Responsible for a single or small group of basic applications.
  • Regularly receives direction.

If you are interested in this IT Support job, please submit your resume.

Experis is an Equal Opportunity Employer (EOE/AA)


Recommended skills

Troubleshooting (Problem Solving)
Installations (Computer Systems)
Installations (Manual/Mechanical)
Complex Problem Solving
System Configuration
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