We are soliciting candidates that qualify as a Call Center Agent (General Clerk III) supporting the FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK.
Located in CAMI, the Aerospace Medical Certification Division (AMCD) is responsible for the administration of the United States program to fulfill the aerospace medical certification needs for holders of U.S. pilot certificates.
Requires a High school diploma
Minimum 3+ years of experience
Competency in DIWS
Ability to perform tasks utilizing automated systems
Competency in Microsoft office
Ability to understand and adhere to guidelines policies, procedures, rules, and regulations
Ability to work independently in a fast paced, high pressured environment
Possess exceptional telephone and customer service skills
Adherence to ACMD procedures during receipt, routing, and processing of documents
Medical terminology training preferred
Maintain an average of 10% or less abandoned calls per month
Receive incoming calls from airmen, AMEs, pilot advocacy groups, etc. Types of calls include certification status, letter clarifications, general information and AME Guide information
Prepare Telephone Action Request (TAR) issued to address problems and forward to supervisor for review and action
Receive calls from FAA Regions, Headquarters, Security, Flight Standards, and Attorneys (authorized by letter from airman)
Provide accurate information in accordance with AMCD policies
FULL BENEFIT PACKAGE MAY INCLUDE
Paid Federal Government Holidays
100% Medical premium for employee
100% Life Insurance, Dental and Vision (Family Plan).
We are an Equal Opportunity Employer
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law.
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Job ID: 0WD8721620
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