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Software Implementation Specialist - Remote at Raptor Technologies

Software Implementation Specialist - Remote

Raptor Technologies Houston, TX (Remote) Full-Time
  • You join the gold standard in school safety software.

  • You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe.

  • You will work with diverse teams with some of the best minds in the industry.

  • We are committed to supporting your learning.

  • We are committed to supporting a healthy work-life balance.

We are passionate about our mission ‘to protect every child, every school, every day.

Raptor is looking to add a Professional Services Engineer to our growing team. The Professional Services Engineer is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by ensuring a successful implementation for our clients. You will have the opportunity to work from home and will travel to client sites on an as needed basis (25% travel).

  • Meeting with clients following the sale to collect data and other information required to customize software systems.

  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.

  • Communicating with clients throughout the software customization process to obtain feedback and approval.

  • Customizing software systems based on clients’ individual needs and specifications.

  • Educating clients on how to use software systems and customized system features.

  • Conduct virtual trainings for client’s on our solution offerings.

  • Creating a specialized document for each client, detailing all customizations made.

  • Installing customized software systems and all necessary components.

  • Ensuring that the project team is aware of key deliverables and project milestones.

  • Bachelor’s degree in a Business related or technical field.

  • 2+ years of relevant experience in a project management and customer centric role.

  • Must be detail oriented and have the ability to think technically.

  • Strong soft skills are a must.

  • Customer centric.

Besides being part of the Raptor Pack, we care about each other, making a difference in our communities and achieving a success that is mutual.

  • Career advancement opportunities.

  • Exposure to strong mentorship and leadership.

  • Professional development reimbursement.

  • Flexible paid time off.

  • Paid maternity/paternity leave.

  • Pet insurance.

  • 11 Paid holidays.

  • Workplace flexibility.

  • Affordable health coverage (medical, dental, vision).

  • 401(k) employer contribution to help you plan for the future.

Raptor Technologies is an Equal Opportunity Employer and embraces diversity of every kind.

Company Overview

How did Raptor become the nation’s leading provider of integrated school safety solutions? It started when we had the vision to build the first web-based visitor management system designed specifically for K-12. That system, Raptor Visitor Management, is now trusted to protect more schools than all other K-12 visitor management systems combined. Today, Raptor is trusted by over 52,000 K-12 schools globally, representing more than 5,000 districts. Every school day, Raptor screens over 350,000 visitors, flags 75 sex offenders, and alerts schools of 150 child custody issues.

But we didn’t stop there, Raptor has grown into a fully integrated school safety software suite that enables schools to not only screen visitors, but also screen and track volunteers, report on drills, respond to emergencies, and reunite families. Raptor Technologies is setting the standard for school safety by carrying out its mission to protect every child, every school, every day.

USD $85,000.00/Hr.

USD $90,000.00/Hr.

Job ID: 2023-1194

External Company Name: Raptor Technologies LLC

External Company URL:

Street: 2900 North Loop West

Telecommute: Yes

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