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Administrative Support

The CSI Companies Bolingbrook Full-Time
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The CSI Companies is actively seeking a Administrative Support for our client located in the Bolingbrook, IL area.

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 8 am - 5 pm

Details: 

This role is responsible for coordinating and maintaining vendor relationship, setting up new locations, maintaining accurate data of available services, and monitoring service quality at each clinic or site location.

  • The position requires continuous phone contact with site locations to evaluate service offerings.
  • Support is delivered through multiple channels while contributing to ongoing enhancement of shared knowledge content and promoting overall value of our client.

Duties:

  • Responsible for the setup and ongoing maintenance of clinic profile information and services within the system database
  • Recruits and sets up new site locations, manage site schedules and appointment reschedules.
  • Responds to clinic locations regarding general questions and system access request via the incoming call queue, triage service request tickets by assigning to the appropriate team member and/or working to resolution, assists with client escalations regarding donor experiences at clinic locations, address fingerprint escalations and troubleshooting steps to support client needs.
  • Communicates with clinic locations regarding updates, inquiries for new service offerings and with sites.
  • Supports the survey process to monitor applicant experience at site locations, monitors turnaround times and service quality through reporting.

Requirements:

  • High School Diploma or GED required. 1-2 years’ of college or technical trade school preferred
  • A minimum of 1-2 years prior experience coordinating vendor or partner relationships or multiple projects preferred.
  • Strong organizational skills, analysis, high attention to detail, effective time management, solid decision making skills and effective problem solving are all key components of this role.
  • Ability to work in a logical flow to isolate causes of problems and determine potential solutions
  • Confident ability to restate or rephrase questions to verify consistent comprehension of a problem
  • Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment
  • Ability to quickly connect with people, establish a rapport, express empathy and project confidence
  • Proficiency with Microsoft Office (excel, word, and outlook)
  • Demonstrated ability to work collaboratively in a team environment
  • Effectively communicate in a clear and concise manner
  • Ability to work overtime as needed
  • This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.
 

Skills required

Time Management
Administration
Data Entry
Clerical Works
Communications
Telephone Skills

Location

Salary Estimator

Based on Job Title, Location and Skills
$51K
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Administrative Support
Estimated Salary: $54K
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Job ID: 45684

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About The CSI Companies
At The CSI Companies, we provide comprehensive staffing solutions to companies nationwide through our four specialty divisions:

• CSI Financial
• CSI Healthcare IT
• CSI Professional
• CSI Tech

In 2010, The CSI Companies became a part of Recruit Global Staffing, active in Asia, Europe, North America and Oceania. Recruit Global Staffing is a leading global HR service provider, part of Recruit Holdings Co., Ltd. As a member of the Recruit family, we can extend the benefits of global recognition and universal resources to our valued clients and candidates.

We have kept our promise to provide national staffing and local support since our doors opened in 1994. Our national reach lets us provide you with the best staffing solution at your exact point of need, no matter your location. Today, we remain one of the fastest-growing recruiting firms in the nation.

CSI Gives Back

At CSI, we extend our community contribution beyond providing candidates with flexible job opportunities and connecting clients with top-tier talent. Through our local support commitment, we partner with organizations near and far to meaningfully impact the lives of those in need.

What began as a sponsorship of community events has flourished into a full-fledged social responsibility initiative that spans fundraisers, volunteerism, board membership, and cherished partnerships with local and national philanthropic organizations.

CSI Gives Back is the heart of The CSI Companies.

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