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  • Chantilly, VA

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Call Center Operator

Leidos • Chantilly, VA

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Management

Job Description

Job Description:

(6:00pm to 6:00 am)
Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.

Typical Duties and Responsibilities:
 Answer calls frequently and professionally
 Respond to inquiries
 Provide managers with requested information in a timely manner
 Shift and overtime support to include weekends and holidays
 Complete call logs and call reporting
 Other duties as assigned

Proven customer service skills
 Ability to conduct effective and efficient transactions with customers
 Must be able to possess a calm and reassuring telephone manner
 Ability to adapt to changing work requirements with multiple tasks and priorities
 Proven experience with Microsoft Office Applications
HS Diploma and 5+ years office experience

Job ID: R-00010631
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