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Patient Collections Associate

Kentucky Medical Services Foundation Lexington Full-Time
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Date: November 2017 

Job Title: Patient Collections Associate 

Job Status: Non-exempt, full-time 

Department: Patient Services 

Immediate Supervisor Title: Collections Supervisor 

Job Supervisory Responsibilities: None 

General Summary: To review delinquent accounts, determine if insurance is exhausted, and work with patient to obtain payment. 

Essential Functions:

1. Determine if insurance has been exhausted a. Rebill/bill insurance if not exhausted 

2. Attempt to collect from patient 

a. Collect payment in full 

b. Set up acceptable payment arrangement 

3. Transfer account to outside collection agency if appropriate 

4. Maintains acceptable A/R 

Education Requirement: High school diploma or equivalent 

Experience Requirement: Minimum of one year experience in telephone collections, preferably in health care setting. 

System Responsibilities: In order to perform required job functions, this role is responsible for maintaining advanced skill levels in the following systems: 

1. HQPM 

2. RevRunner 

3. Signature 

4. Soarian Financials 

Proficient skill levels must also be maintained in the following systems: 

1. AEHR 

2. AIM 

3. APM 

4. Cisco 

5. ComplyTrack 

6. Compupay 

7. DMS 

8. Document Imaging 


10. Sharepoint 

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. 

Work Environment: Position is in a well-lighted office environment. Evening and weekend work may be required. 

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. 

Knowledge, Skills & Abilities:

1. Knowledge of insurance industry and billing procedures including patient responsibility guidelines 

2. Knowledge of grammar, spelling, and punctuation for written and verbal correspondence 

3. Skill in using computer programs and applications 

4. Skill in using insurance websites and talking to insurance companies 

5. Ability to communicate clearly and concisely 

6. Ability to handle multiple priorities at the same time 

7. Ability to read, understand, and follow oral and written instruction 

Performance Requirements/Key Metrics:

1. Handle pre-determined amount of patients 

2. Collect pre-determined amount of payments from patients 3. Bill/rebill pre-determined amount


Skills required

Customer Contact
Data Entry
Clerical Works


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Patient Collections Associate
Sales Representative
Estimated Salary: $64K
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Job ID: KMSF-2347-1051


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