Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default2

Technical Support Specialist

Apex Systems Mountain Lakes Full-Time
Apply Now

Technical Support Specialist

Position Summary

This position will serve as a multifaceted Technical Support Specialist to provide professional first level support on all instrumentation and products for one of our largest diagnostics clients in NJ. This position is also responsible for relaying cases to second level support as needed, to ensure quality service and customer satisfaction.

Excellent technical and communication skills are necessary to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.

**This position requires travel to Germany for extensive 4 week training** 

Position Responsibilities include but are not limited to

  • Maintain a working knowledge of all instrumentation, software, products and techniques.
  • Deliver first level phone and e-mail support to end-users from the home office.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about instrumentation and services.
  • Maintain positive, professional communications with customers, sales team members, and colleagues in the Technical Support group.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues within timely manner.   
  • Determine the cause of error, classify the complaint and forward the relevant information to appropriate department for processing.
  • Dispatch service and prepare necessary documentation.
  • Maintain and monitor database and assign preventative maintenance visits within recommended time frames
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Perform data entry and follow up activities for completeness and timeliness.
  • Open communication with multiple departments when needed.
  • Stay current with system information, changes and updates. 
  • Follow standard procedures, guidelines and policies.

Desired Skills & Experience

  • A BS in Life Sciences, Biomedical engineering and/or technical discipline; or equivalent military training and experience, with emphasis in instrumentation, computers
  • Two or more  years’ experience as a field service representative, Lab MT , or related field desired but not required
  • Technically proficient in running IVD assays with an understanding of the basis for these assays. 
  • Well-organized, able to function independently with a minimum of supervision
  • Customer-oriented with strong interpersonal skills
  • Exhibits a high level of critical thinking abilities
  • Strong verbal and written communication skills
  • Enthusiastic demeanor and a can-do attitude
  • Strong computer skills (MS Word, Excel, Outlook etc.)
  • After-hour, weekend and holiday technical support as needed

Please send resumes to Email blocked - click to apply for consideration.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 967992

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

View the full profile