Responsibilities Core Responsibilites and Essential Functions Scheduling * Demonstrates knowledge and compliance with established scheduling guidelines. * Accurately completes all data entry for scheduling of surgical cases in the desired units. * Recognizes and adheres to the established guidelines when scheduling late rooms. * Audits, prepares and prints verification schedules for surgeon offices and troubleshoots issues arising from communication with offices regarding the schedules. * Provides customer service to our physician’s and their staff to meet the scheduling needs of the physician and patient. * Notifies appropriate staff when cases/procedures are posted requiring special supplies, equipment, and personnel. * Communicates with outside departments when their personnel and/or equipment are needed, or scheduling changes are made. * Able to access Medical Staff Listing to determine surgeon privileges are appropriate and up to date. * Able to properly use computer command functions. * Organize and maintain scheduling records, reports and audits. Auditing * Reviews patient’s computer record to assure accuracy in documentation and statistical reporting. * Identifies documentation errors and communicates to appropriate personnel. * Facilitates correction of errors and assures that corrections are made in a timely manner. * Enters information from paper record into computer system as part of downtime procedures if necessary. * Prints audit reports for review of statistical requirements. * Prints reports to reconcile the number of patients scheduled versus charts completed. Charges * Enters and submits charges into the surgical services computer system in compliance with charging guidelines. * Completes all charges within one business day. * Communicates with staff, manager and vendors to assure charge item accuracy. * Tracks supply item charges under correct miscellaneous codes and completes paperwork to establish correct markup percentages. * Supports hospital auditor to investigate billing questions and to assure accuracy. * Confirm and review charges transferred to enterprise patient billing system. Miscellaneous * Operates office equipment efficiently. * Demonstrates computer skills and functions well with network applications. * Interacts effectively with other team members and promotes a cohesive working environment. * Demonstrates strong communication skills and customer service with offices, physicians, etc. * Ensures and maintains confidentiality in relation to patient, family, and hospital. * Demonstrates the ability to multitask and handle high phone volume and extreme stress. * Manages resources efficiently and works with team members to reduce costs and improve quality. * Assists in training of new employees. * Completes all other job specific tasks as needed. * Demonstrates individual initiative and creativity. Takes on assignments that provide opportunity to learn. Encourages, develops, and accepts new and innovative ways of doing things. * Flexible with work hours to meet departmental needs. * Demonstrates strong service recovery skills. * Demonstrates behaviors that incorporate the WellStar standards of gold. Required for All Jobs Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Qualifications undefined