Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
I2s0z365mm8hzx2x5dv

Service Manager

Herk and Associates, LLC Burnt Corn, AL Part-Time
$90,500.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply on company site

Develop and maintain the best possible relationship between the customer and the Service operation while protecting the best interests of both parties.  Plan, direct, organize, coordinate, and control assigned service operations.  Maintain work force, equipment and supplies to insure adequate standards of quantity and quality workmanship.  Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communication, and making decisions within established guidelines.

Essential Functions:

Keep the Manager informed about activities and problems.

Assist lead people to plan and organize work. Direct, instruct and develop lead people.

Maintain orderly flow of work within and between shops and shifts.

Coordinate long term training plans. 

Continually plan and forecast manpower requirements, and facility and equipment needs.

Oversee people responsible for daily customer contact and prompt handling of customer problems.

Oversee people who approve WO reviews and are responsible for final review, closing, crediting, and recharging of all WO.

Formulate Shops objectives and expense forecasts.Operate within the forecasted budget.

Control work and efficiency by use of standard times, flat rates, and control reports to insure orderly and profitable workflow.

Maintain logs, records, schedule boards, files, communication book and internal procedures.

Work safely at all times.  Adhere to all applicable safety policies. 

Comply with all company policies, procedures, and standards.

 Additional Responsibilities:

 Assumes responsibility for evaluating employees and ensures their annual evaluation is done timely.

Achieves a high level of customer satisfaction.

Provides technical support as needed.

Makes warranty and policy recommendations.

Communicates with proper individuals to clarify instructions or discuss scope or progress of job.

Works within and promotes corporate values.

1. Strong Knowledge of Rental, Service, Parts & Sales
2. Ability to manage people effectively.
3. Strong customer service skills.
4. Strong financial and analytical skills.
5. Demonstrated technical skill competence.
6. Appropriate manner, conduct, and grooming adhere to company policy.
7. Ability to work cooperatively and communicate effectively.    

Education and Experience:

Proof of high school diploma or General Education Degree (GED).

Preferred four year degree in business or related field.

Minimum of 5 years service management experience in an organization in excess of $5M in revenue.

Proficient in Windows, Microsoft Office and related business systems.

Must be able to communicate (speak, read, comprehend, write) in English.

Recommended skills

Scheduling
Warranty
Customer Satisfaction
Customer Service
Sales
Written Communication

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$90,500
Avg. Yearly Salary
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 6478

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.