Develop and maintain the best possible relationship between the customer and the Service operation while protecting the best interests of both parties. Plan, direct, organize, coordinate, and control assigned service operations. Maintain work force, equipment and supplies to insure adequate standards of quantity and quality workmanship. Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communication, and making decisions within established guidelines.
Keep the Manager informed about activities and problems.
Assist lead people to plan and organize work. Direct, instruct and develop lead people.
Maintain orderly flow of work within and between shops and shifts.
Coordinate long term training plans.
Continually plan and forecast manpower requirements, and facility and equipment needs.
Oversee people responsible for daily customer contact and prompt handling of customer problems.
Oversee people who approve WO reviews and are responsible for final review, closing, crediting, and recharging of all WO.
Formulate Shops objectives and expense forecasts.Operate within the forecasted budget.
Control work and efficiency by use of standard times, flat rates, and control reports to insure orderly and profitable workflow.
Maintain logs, records, schedule boards, files, communication book and internal procedures.
Work safely at all times. Adhere to all applicable safety policies.
Comply with all company policies, procedures, and standards.
Assumes responsibility for evaluating employees and ensures their annual evaluation is done timely.
Achieves a high level of customer satisfaction.
Provides technical support as needed.
Makes warranty and policy recommendations.
Communicates with proper individuals to clarify instructions or discuss scope or progress of job.
Works within and promotes corporate values.
1. Strong Knowledge of Rental, Service, Parts & Sales
2. Ability to manage people effectively.
3. Strong customer service skills.
4. Strong financial and analytical skills.
5. Demonstrated technical skill competence.
6. Appropriate manner, conduct, and grooming adhere to company policy.
7. Ability to work cooperatively and communicate effectively.
Education and Experience:
Proof of high school diploma or General Education Degree (GED).
Preferred four year degree in business or related field.
Minimum of 5 years service management experience in an organization in excess of $5M in revenue.
Proficient in Windows, Microsoft Office and related business systems.
Must be able to communicate (speak, read, comprehend, write) in English.