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Patient Liaison at RadNet

Patient Liaison

RadNet Brooklyn, NY (Onsite) Full-Time
We invite you to come join the RadNet Radiology team as Patient Liaison.

This position serves as a medical receptionist and is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals. The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights and responsibilities and personal interests of the patient population in general

As a Patient Liaison, you will have the opportunity to:

* Responsible for all functions that place in the waiting room itself (greeter desk included).
* Some leadership over the PSR's in conjunction with the PSR team lead/manager.
* Responsible for communicating deficiencies at the front desk to front desk manager.
* Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
* Primary facilitator of all patient complaints, feedback, and compliments.
* The person will investigate patient feedback with manager, team lead supervisor.
* Responsible for communication between front desk and technologists regarding delays.
* Assist manager with process improvement (office workflow from patient point of view).
* This employee is working for and on the behalf of the patient.
* Responsible for follow-up in conjunction with manager.
* Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement.

Recommended Skills

  • Business Process Improvement
  • Leadership
  • Spreadsheets
  • Communication
  • Microsoft Excel
  • Scheduling
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Job ID: 2438664363

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