The LE (Locals Engineering) department is a television programming environment where the engineering team is responsible for monitoring, installation, repair and troubleshooting electronic and electrical engineering components as well as network control and the broadcasting of signal integrity for all local television services provided to customers. Communication in written and verbal form interdepartmentally, with broadcasting providers, customers, etc. The ability to work closely with teams and independently in a timely manner, follow Standard Operating Procedures (SOP’s) and keeping management apprised of issues affecting their respective team is crucial.
In addition to daily activities associated with signal integrity, this position provides monitoring, troubleshooting and making necessary adjustments to audio, video and RF equipment via remote connections. Troubleshooting Standard Definition as well as High Definition outages and discrepancies. Establishing a good working relationship with providers, engineering staff, Locals Receive Facility (LRF) site personnel, Field Engineers, Regional Uplinks as well as other departments within the company in order to resolve outages and quality issues. Work closely with Field Engineers during on-site maintenance activities providing support and documentation. Provide guidance to Locals Engineering Technicians to confirm, troubleshoot and resolve discrepancies escalated by the RTOC/GTOC. Provide training to the Locals Engineering Technicians and help work issues outside their scope and training level. Generate process and update ELVIS database as well as the Locals Engineering database regarding local channel services. Create concise detailed shift reports for use by other group members. Develop a thorough understanding of the HD systems and their operation. Perform engineering level work including software upgrades to digital gear. Create and implement projects using timelines. Establish a working knowledge of the uplink and the interaction between other departments as well as the fiber network between uplinks.
In this Technician position, technicians are expected to have the willingness and flexibility to not only perform day-to-day console operations but to act in a technical leadership role as directed by management within an assigned LE team. Activities would include, but are not limited to: leading outage bridges, managing escalations, interdepartmental coordination activities, providing updates to leadership at multiple levels, interfacing with service providers, directing service resolution activities and acting in a supervisory role if needed.
- Basic console operations including but not limited to the viewing of input/output on operating systems such as LCS, MBE, Stand Alone Receivers, etc. to evaluate and determine the impact of service outages/discrepancies.
- Effectively and efficiently uses written and verbal communication skills to relay details of issues or tasks (i.e. email, telephone, ELVIS, etc.)
- Actively participates in scheduled meetings, supports changes and ensures that teams are informed.
- Provides feedback to teams as well as management on all activities occurring day-to-day as well as upcoming scheduled events.
- Reviews and signs off on the content and quality of tickets created by RTOC/GTOC to ensure accuracy of coding.
- Possesses complete understanding of equipment familiarization for all gear which LE can connect and is responsible for updating including but not limited to: Sencore upgrades, LCS content and information, LRF router, routing services to spare demods, PSIP table understanding, and all setting updates across all platforms.
- Generates daily shift reports and verbally communicates within the team a pass down of daily activity information.
- Monitor on-air programming as requested when escalated by other departments within the company (QA, RTOC/GTOC, provider complaints, etc.).
- Validates customer complaints and follows through to provide a response to the customer.
- Provides documentation within the Elvis ticket and communication with providers/engineering teams for technical discrepancies or outages.
- Identifies problems, and proactively finds solutions to those problems, taking action based on functional knowledge and departmental procedures/policies.
- Evaluates and determines impact of service outages, recommends or performs preventative/corrective measures, and documents actions taken in established databases.
- Responsible for coordinating and or performing of on-air routing of content.
- Provides continuous monitoring/updating of Share System status including but not limited to: share tracking, full city outage monitoring and share initiation in order to restore services, maintenance, reporting current share system usage, status of shares being utilized (Active/Standby), daily reports sent to teams within the company as well as reports for status to DirecTV in order to ensure accuracy.
- Continuous monitoring/updating of Locals Control System (LCS) to include but not limited to: building and upgrading LCS software, specific updates to programming changes via Channel Launch activities, provider changes, and informational updates required (Alias, City Notes, and LCS Spreadsheet).
- Monitoring and communication of LCS Trap alarms to interdepartmental teams and site support to troubleshoot loss of communication to equipment within LRF sites.
- Provide support for Field Engineering team including but not limited to: maintenance support 24x7, matrix verifications with the FE team members, alternate path checks within the RF router, configuration of TRAP alarms for all three UPS types, generate FE Dispatch when requested/required in the event of equipment failure, etc.)
- Monitoring/updating of MBE activity to include but not limited to: MBE set top box resets, STB authorization requests/troubleshooting, MBE STB replacement.
- Direct contact for Dish Programming on LRF location and delivery methods, call letter and formatting changes, contractual obligations and or changes made for internal shares/adds/removal, provider changes that require SRF input.
- Performs daily channel launch activities as advised/scheduled changes occur to include but are not limited to: Call letter and affiliation changes in LCS, verify LCS build outs on new channel adds vs FE matrixes, verify demod settings configurations and tuning parameters to provider tech sheets, build channel launch activities into LCS, channel hot cut coordination/execution with provider and engineering teams, troubleshooting new channel launch issues as they arise.
- Facilitates custom inquiries from QA, FE, Telco, Compression teams.
- Provides more advanced troubleshooting to customers, such as alternate path checks, Telco POTS testing, device and communication issues, log parsing, city builds and tear downs, manualnon-conventional routing of content.
- Engineering solutions to equipment issues via additional and unconventional troubleshooting not indicated above.
- Upgrades to existing equipment escalated by outside party/Tier I & Tier II individuals that exist outside of day-to-day responsibilities
• Strong understanding of excellent written and verbal communication skills.
• Must be proficient with software such as Excel, Visio, Word and Project as well as broad knowledge base in electronics and/or audio/video knowledge is helpful.
• Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
• Must maintain an expert level understanding of satellite system technology and processes
• Willingness to work flexible schedules including weekends, holidays and evenings
• Associates degree in a technical or broadcast field and 1-2 years of technical support experience in a lead role within a similar industry or 3-5 years of demonstrated progression in career.
• Technical aptitude and an advanced understanding of broadcasting and RF systems.
• Attention to detail and thorough documentation is vital for success.
• Must have good interpersonal and communication skills and be willing to teach, train and support other team members.
• Channel Launch and takedown.
• Demodulator and encoder experience with troubleshooting and maintenance.
• Share system builds and implementations.
• Understanding of signal flow from LRF to Uplink through compression.
• Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations and keeping commitments.
• Demonstrate strong communication skills when resolving networking/technical issues and reports necessary resolutions to problems.
• Demonstrate the ability to make well-informed decisions while remaining calm in high- pressure situations all while dealing with ambiguous or unexpected situations.
• Exhibit the ability to prioritize in a fast-paced environment.
• Communicate complex technologies effectively with non-technical personnel and customers when requested.
• Demonstrate the ability to deal with concurrent problems and issues effectively.
• Exhibit the capability to approach problems not coveted by existing procedures.
• Self-sufficient with analytic skills requiring little supervision with the ability to deal with undefined environments.
• Ability to work with cross-functional teams.
• Ability to train new employees and other peers.
• Ability to sit for long periods of time.
Compensation: $42,300.00/Yr. - $71,000.00/Yr.
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Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.
- Product Quality Assurance
- System Status
- Installations (Computer Systems)