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Cyber Claims Specialist

Marsh & McLennan Companies New York, NY Full-Time
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Cyber Marsh’s Cyber Practice is seeking candidates for the following position based in the New York City office.

What can you expect?

  • The Claims Specialist will “own” the claim (process, oversees, administer and monitor) and be responsibility for the progress of the claim, especially if it involves obtaining a response from the carrier.
  • Will receive new events/claims from clients and/or colleagues, reviews, processes, collects information and facilitates notification to all appropriate insurers, as needed.
  • Will assist client with breach response and hiring of professionals.
  • Proactively ensures the entire process is moving forward, keeping track of deadlines and open items, keeping the client and carriers up to date, tracking invoices and payment, and facilitating all communications.
  • Collect and analyzes claims processing information to verify a variety of metrics.
  • Process and audit claims data to ensure claim management processes adhere to established standards.
  • Assist with resolution of coverage and legal issues and work closely with the Cyber Claim Advocate.

What is in it for you?

  • An opportunity for long term and upward growth potential in a growing, highly visible practice.
  • You will have the chance to manage your own claims once trained with being able to work autonomously and will have direct contact with clients, attorney’s and insurer representatives.
  • Opportunity to learn Cyber coverage claims from a leader in the industry.
  • Exceptional benefits, great time off and additional perks that come with working at Marsh.

We will count on you to:

  • Provides guidance and reviews (complex) escalated events/claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate.
  • Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed.
  • Maintains regular contact with a portfolio of complex and/or large clients to build trust, internal expertise and ensure departmental accountability.
  • Liaises with clients, and third parties as necessary such as attorneys and technology forensic firms, for claim/events-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, the hiring of professionals, queries, acknowledgements or other issues, payment issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends.
  • Participates in internal and external audits as appropriate, where applicable, provides feedback & recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.
  • Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain relationships and expected outcomes for those filing for claims.

What you need to have:

  • 1-3 years of industry experience; Cyber, Media, Tech or Misc. E&O preferred
  • Claims experience highly preferred
  • Bachelor’s degree preferred

What makes you stand out:

  • Self-starter, resourcefulness with the ability to work independently.
  • Ability to work in a fast paced environment and ability to prioritize work.
  • Interest in Cyber liability and growing your career in this industry.

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world.  To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration.  Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.  Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: [ Link removed ] - Click here to apply to Cyber Claims Specialist  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: [ Link removed ] - Click here to apply to Cyber Claims Specialist.


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