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Workers’ compensation work is a specialized area of Human Resources focusing on the administration of workers’ compensation programs. This role has the primary responsibility for reporting work related injuries and working with associates and medical care providers to ensure proper care and treatment.
• Processes workers’ compensation claims for work related injury and claim activity in a multi-state environment, ensuring adherence to all statutory requirements.
• Tracks and assists with Incident investigations and claims. Ensures post incident drug screens are performed timely and have appropriate follow-up.
• Reviews transitional return to work or job modifications to determine eligibility for FMLA or ADA protections.
• Regularly interacts with business leaders, claims adjusters and legal representatives throughout the claims process.
• Builds relationships with clinics and health care providers, nationwide, to provide post-incident care for our associates, as needed.
• Manage claims process to ensure safe, efficient, and timely return to work of our associates to minimize overall cost of claims.
• Assists with analysis and trending probable exposure, preparation of audit reports, claims review, maintains safety and HR data with up-to-date associate status.
• Applies the company’s workers’ compensation strategy and ensures facility workers compensation claims align with company policies and procedures.
• Monitors claims, maintains files, and provides necessary support in defense of claims.
• Participates in claim file reviews with external claims adjusters and brokers to ensure claims are postured for expedited resolution.
• Serves as a resource to local facility personnel for consistency in program implementation, including training and education for handling of workers’ compensation claims.
• Serves as the subject matter expert on FHI’s workers’ compensation policies and programs and is a point of contact for associates and leaders.
• Collaborates across operational and functional areas to effectively handle individual workers’ compensation matters and facilitate compliance with regulatory and legal requirements.
• Communicates with associates regarding the status of requests for workers’ compensation benefits and next steps.
• Creates and conducts workers’ compensation training programs and coaches leaders in accordance with training, policies and procedures.
• Maintains confidentiality at the strictest level.
• Any additional tasks, as required, to improve overall workers’ compensation objectives.
• Associate degree in Human Resources, Business Administration or other related field, or equivalent combination of education and experience
• 2+ years HR or related experience
• General knowledge of concepts, practices and legal issues related to HR and benefits.
• Knowledge of Workers’ Compensation requirements and HR processes
• Understanding of complicated aspects of accommodations and transitional, light or alternative duty assignments.
• Working knowledge of federal and state laws regarding access for individuals with disabilities and accommodations under FMLA and ADA and applicable state law, state workers’ compensation laws and the Health Insurance Portability and Accountability Act (HIPAA).
• Good communication skills (verbal and written).
• Analytical and problem-solving skills.
• Attention to detail.
• Superior organizational and multi-tasking abilities.
• Motivated self-starter.
• Adaptable team player that works effectively both independently and collaboratively.
• Ability to manage confidential information with sound judgement and discretion.
• Ability to establish and maintain effective and productive business relationships.
• Understanding of claims practices and litigation procedures.
• Microsoft Office proficiency (Excel, Word, Power Point) with a proven ability to quickly learn and apply new technology and systems knowledge.
• Demonstrated ability to quickly learn new systems and processes.
• Ability to manage multiple, high priority tasks and adjust to shifting priorities while meeting deadlines.
• Must have a service orientation with a strong desire to serve others
The setting is mostly an office setting using standard office equipment such as a laptop computer, phones, photocopier, and filing cabinets. Occasionally this position will travel to distribution centers which may not be climate controlled, include loud noises, areas below 32 degrees and require extended walking/movement in small areas amidst heavy machinery.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of this role, the associate is regularly required to talk and listen. This position requires the ability to use a computer, lift files and office supplies up to 20 pounds. Regularly drive a motor vehicle. Needs ability to communicate effectively through reading, writing, and speaking in person and on a telephone.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for the job. Duties, responsibilities, and/or activities may change at any time with or without notice.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- Attention To Detail
- Audio Equipments