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IT Business Analyst at Shaw University

IT Business Analyst

Shaw University Raleigh, NC (Onsite) Full-Time
Job Summary:

Reporting to the Chief Information Officer (CIO), the IT Business Analyst provides maintenance and support of the University's data systems. Core duties include developing and testing scripts to provide data integration between an SQL-based ERP system and several ancillary systems. The IT Business Analyst works collaboratively as a member on project teams to design and implement solutions related to identity management, authentication and data exports/imports.

Essential Job Functions:

* Provide system administration and maintenance of the University's identity management and SSO infrastructure.
* Design and implement data automation and integration services between disparate systems.
* Develop and maintain SQL queries, dashboards, scripts and reports.
* Ensures the confidentiality, integrity and availability of the University's databases and information systems.
* Provides proactive monitoring of website performance, addressing issues when they arise.
* Create and maintain technical documentation, manuals and SOP guides.
* Works collaboratively with team of IT professionals to support the mission of the University.
* Performs other related duties as assigned.

Minimum Job Qualifications

Education and/or Experience

* BS/BA in computer science, business administration or related major OR equivalent combination of education and experience.
* Problem solving and troubleshooting skills, including ability to perform root cause analysis design and recommend preventative activities.
* Advanced knowledge of SAML, CAS and LDAP authentication implementations
* Experience with SSO solutions and federated identity
* Strong customer service skills.
* Minimum of 3 years of customer support experience in higher education preferred.
* Experience working with clients in requirements gathering.
* Excellent written and verbal skills.

Five Specific Competencies

Achieving Results

Sets challenging goals, tracks progress towards them, solves performance problems, and demonstrates urgency and drive towards achieving them.


Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.


Clearly and respectfully conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills.

Customer Service

Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers (including direct reports); gains customer trust and respect; meets or exceeds customer expectations.

Strategic Focus

Understands how an organization must change considering internal and external trends and influences; keeps the big, long-range picture in mind; builds a shared long-range organizational vision with others. Committed to course of action to achieve long-range goals and influences others to translate vision into action.

Other Competencies (skills, abilities, behavior)

Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision, commitment, and experience in achieving goals and pursuing excellence is critical; ability to work both independently and collaboratively in a dynamic and demanding environment. Must have strong verbal and written communication and organizational skills; proven ability to manage multiple complex assignments with sensitivity to deadlines, priorities, and changing circumstances; demonstrated professional work ethic and positive, problem-solving attitude. Must be able to read, write and speak fluently in English.

Physical Demands

Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally), bending, and carrying, climbing stairs. Specific vision abilities include the ability to use close vision. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel in an environment typical of an office.

Recommended Skills

  • Active Listening
  • Automation
  • Business Administration
  • Communication
  • Confidentiality
  • Coordinating
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