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Customer Service Representative - BILINGUAL

Aerotek • Queens, NY

Posted 1 month ago

Job Snapshot

Full-Time
$15,000 - $17,000/Year
Healthcare - Health Services
Customer Service

Job Description

Job Description:

-Language: Russian, Chinese, Spanish and Creole

Serves customers by scheduling and authorizing requests for non-emergency Medicaid transportation. Maintains Medicaid enrollee's records by updating account information. Contributes to team effort by accomplishing related results as needed.

Qualifications: The CSR must maintain a courteous and professional demeanor with clients, colleagues, and management at all times. Must be able to efficiently and proficiently process requests for non-emergency Medicaid transportation according to established department policies and procedures. Must possess excellent written and verbal communication skills. Capable of collecting and entering data with little to no error. Must be computer literate.

Skills: Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Time Management, Multi-tasking, Excellent Written & Verbal Communication Skills

Education: High school diploma/GED. College degree or certification preferred

Job Functions:

* Follow all Medical Answering Services policies and procedures
* Satisfactorily maintain Medical Answering Services productivity standards
* Attend all in-service training/compliance sessions
* Take client messages per protocol
* Schedule Medicaid transportation per protocol
* Provide for a professional work environment and exhibit a professional attitude and demeanor
* Demonstrate a proven understanding of Medicaid and Medical Answering procedures
* Display excellent customer service skills
* Provide timely feedback to the company regarding service failures and/or customer concerns
* All other duties as directed by supervisors/management




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID: 6783662
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