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Customer Service in Keo,Arkansas
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Engineer II-Customer Solutions

Windstream Little Rock Full-Time
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Engage with our Customers during initial deployment of our Strategic applications, including Office Suite, IPSimple and targeted Network Services.   They will act as the customer’s consultant on both new configuration of services and migration strategy to our solution. They will engage with the Project Coordinator on database configuration needs and timelines to keep project on track.  This role will also serve as a Tier 2 resource to Field Operations technicians on complex MAC activities.

Collaborate with Sales Engineering during design phase.   

Engaged directly with Customer to verify Critical Business needs and document system configuration parameters to meet those needs. 

Engage with TSS on any complex programing needs and validate customer’s needs are met. 

Engage with SAT on any complex network configuration and validate customer’s needs are met 


Minimum Requirements:

High School diploma 
Excellent customer engagement skills, prior experience with complex programming and call flow design of OfficeSuite and IPSimple, solid knowledge of IP design. 

Preferred qualifications: 

5 plus years experience in design, configuration and deployment of end user phone solutions.

3 plus years experience in design, configuration and deployment of IP based Network solutions. 

Job Category: Engineering
Locations: 8306 Hwy 90A |US|Texas|Sugar Land\ |US|Texas|Texarkana\ |US|Arkansas|Little Rock\ |US|Missouri|Branson\ |US|Arkansas|Harrison

EEO Statement:
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

Skills required

Cloud Computing
Software As A Services
Managed Services
Platform As A Services
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Job ID: 19001330


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Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark.

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